Head of Operations

HW Interim Solutions; Southampton; On-site; GBP 150,000 - 200,000; Full time

Job summary

A health and social care organization based in Southampton is seeking a Head of Operations for a 12-month commitment. This role involves leading a multi-site care operation, focusing on performance and quality assurance. The ideal candidate should have a proven track record in a leadership position within the care sector and knowledge of care regulations. Responsibilities include developing a management team and ensuring service compliance. Applicants are encouraged to submit their CV promptly as the position is urgent.

Qualifications

• Proven experience in leading managers within a multi-site business.
• Background in the care sector or a closely related regulated sector.
• Strong knowledge of care regulations with a track record of achieving Good or Outstanding inspection outcomes.

Responsibilities

• Lead end-to-end regional operations, ensuring high-quality service delivery.
• Build and develop a high-performing regional management team.
• Monitor and improve performance against KPIs.

Skills

Leadership in multi-site operations

Knowledge of care regulations

Commercial and financial acumen

Job description

HW Interim Solutions are looking to engage a Head of Operations for a 12 month appointment within the Health & Social Care Sector.

The business requires a senior operational leader to take full accountability for the performance, quality and growth of a large, multi-site care operation.

Key Responsibilities:

• Lead end-to-end regional operations, ensuring consistent, high-quality service delivery.
• Build, lead and develop a high-performing regional management team.
• Monitor and improve regional performance against customer, quality, people and financial KPIs.
• Drive regulatory compliance and quality performance across the region.
• Develop and deliver a regional business plan aligned to wider business strategy.

Experience:

• Proven experience in leading managers within a multi-site business
• Background in the care sector or a closely related regulated sector.
• Strong knowledge of care regulations with a track record of achieving Good or Outstanding (or equivalent) inspection outcomes.
• Commercial and financial acumen, including budgeting and performance management.

Please note, we are looking to speak with candidates that will be available to start within the coming weeks.

How to Apply: If you would like to apply for this position, please submit an up-to-date copy of your CV that supports the criteria set out above. Due to the high volume of applications we are currently receiving for roles, we will only contact candidates who meet the required criteria to discuss the role further.