General Manager jobs in Indonesia

Level 1 Incident Manager

Birmingham

Associate

In the Market Data Services Team, responsible for the global infrastructure delivering real-time data, the Global Incident Management (GIM) function ensures consistent and effective management of service-impacting production IT incidents, following established processes to restore services swiftly and minimise disruptions.

The Level 1 Incident Manager will be part of a 24x7 global incident management team operating on a ‘Follow the Sun’ basis, managing both impacting and non-impacting production IT incidents according to defined procedures.

• Hybrid Working Model allowing remote work part of the time
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with optional additional days
• Life Assurance and Private Healthcare for employees and their families
• Flexible benefits including retail discounts, Bike4Work, and gym benefits
• CSR programmes and 2 days’ volunteering leave annually

• Oversee and coordinate major incidents, ensuring detailed recording during incident bridge calls
• Communicate effectively throughout the incident lifecycle, both verbally and in writing
• Manage escalations hierarchically and functionally as needed
• Follow incident prioritisation and escalation procedures
• Record risks, compliance issues, and relevant indicators
• Ensure smooth handover between Incident and Problem Management

• Strong time management and organisational skills
• Excellent communication and active listening abilities
• Attention to detail
• Assertiveness with a calm, measured approach
• Ability to translate technical information into business language
• Willingness to work shifts and weekends as required

• Training and development opportunities
• Coaching from team experts
• Culture of continuous learning and progression
• Flexible benefits tailored to individual needs
• Support for diversity and reasonable adjustments for disabilities

Please note that some roles may have salaries below the minimum requirements to support Skilled Worker visa applicants. If you already hold a Skilled Worker visa, we can discuss support options.

Deutsche Bank is a leading German bank with a strong European presence and global network. Visit our website to learn more.

We are proud to be recognized as a top employer for gender equality and LGBTQ+ inclusion, committed to fostering a diverse and inclusive environment. We invite applications from all qualified individuals and promote fairness and respect in the workplace.