General Manager

Chestnut Group; Bury St Edmunds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dynamic hospitality company in Bury St Edmunds seeks a passionate General Manager to lead its venue. This role involves inspiring front-of-house and back-of-house teams, ensuring exceptional service, and managing financial goals. Ideal candidates will have a proven record in hospitality management and a love for enhancing guest experiences. Join a supportive team that values personal growth, offers excellent incentives, and helps craft the future of hospitality.

Benefits

Team & Individual Incentives

Bonus Schemes

Employee Assistance Programme (EAP)

Team Parties & Social Events

Work Anniversary Rewards

Refer a Friend Scheme

Peter Graham Wine Discounts

Family & Friends Discounts

Team Discounts - Up to 50% off

Overnight Stays from £75

High Street Discounts

Free Meal on Duty

Tips + Wagestream Access

Flexible Hours

Learning & Development

Qualifications

• Proven track record in hospitality management.
• Experience leading front-of-house and back-of-house teams.
• Passion for guest experiences and team development.

Responsibilities

• Lead and motivate teams to maintain high service standards.
• Collaborate with Chef and Assistant Manager for seamless operations.
• Oversee guest experiences and ensure satisfaction.
• Recruit, train, and develop a high-performing team.
• Manage financial performance of the venue.
• Foster a positive work environment.

Skills

Team leadership

Guest experience focus

Financial management

Training and development

Job description

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As the General Manager of The Weeping Willow, you will lead and inspire both the front-of-house and back-of-house teams to deliver exceptional service, while ensuring smooth operations and meeting financial goals. If you're passionate about guest experiences and have a proven track record in hospitality management, this is the perfect opportunity for you!

Key Responsibilities

• Lead and motivate the FOH and BOH teams to deliver outstanding service and maintain high standards.
• Collaborate with the Head Chef and Assistant Manager to ensure seamless operations and exceptional guest satisfaction.
• Oversee the guest experience, ensuring all aspects of the restaurant/hotel are enjoyable.
• Recruit, train, and develop a high-performing team.
• Manage wet stock and cash, ensuring financial performance exceeds expectations.
• Cultivate a positive, motivated work environment for all staff members.
• Regularly report to the Operations Manager on progress and performance.

Why Join Us?

At Chestnut, we believe in rewarding our team, supporting personal growth, and creating a work environment that feels like home.

Incentives & Perks

• Team & Individual Incentives - Enjoy rewards for your hard work, including staff days out and even trips abroad.
• Bonus Schemes - Performance-based rewards to recognise your contribution.
• Employee Assistance Programme (EAP) - Free, confidential support for wellbeing, finances, and more.
• Team Parties & Social Events - Regular events to connect, relax, and celebrate together.
• Work Anniversary Rewards - Your commitment is celebrated every year.
• Refer a Friend Scheme - Recommend a friend and earn a cash bonus when they join us.
• Peter Graham Wine Discounts - Enjoy exclusive pricing on carefully selected wines.
• Family & Friends Discounts - Share special perks with those you care about.
• Team Discounts - Up to 50% off your food bill at our venues.
• Overnight Stays from £75 - Take a break at any Chestnut property at a reduced rate.
• High Street Discounts - Save on retail, dining, and travel with exclusive deals.
• Free Meal on Duty - Enjoy a freshly prepared meal every shift.
• Tips + Wagestream Access - Track your earnings in real-time and access pay as you earn.
• Flexible Hours - We help you maintain a healthy work-life balance.
• Learning & Development - Grow your career with access to accredited training courses and continuous development opportunities.

Who Are We Looking For?

We're looking for enthusiastic, passionate individuals who;

• Love working with high-quality, locally sourced ingredients
• Take pride in delivering a fantastic guest experience
• Are team players who contribute to a warm, welcoming atmosphere
• Want to grow their skills through training and accredited learning

Are ready to be part of a company that's shaping the future of great hospitality?

Who Are Chestnut?

Chestnut is a growing group of beautiful pubs, inns, and bottle shops located in East Anglia. We pride ourselves on creating an environment where our team members are valued, offering flexibility and opportunities to thrive in their careers.