General Manager Knowles of Norwood

Portobello Brewery; City Of London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading pub company in London is looking for a General Manager for Knowles of Norwood, a well-regarded pub known for its vibrant atmosphere, exceptional food, and craft drinks. The ideal candidate will be ambitious and enthusiastic, with responsibilities including driving sales, managing the team, and creating unforgettable customer experiences. This role offers significant development opportunities for individuals ready to progress in their career, alongside generous perks such as performance-related bonuses and discounts on food and drinks.

Benefits

Unlimited performance-related bonus

50% discount off all food

50% discount on all drinks

Additional holiday for long service

£50 birthday bar tab

Christmas Day off

Qualifications

• Experience as a General Manager is desirable but not mandatory.
• Ambition and enthusiasm must be demonstrated.
• Ability to work closely with management to create a great customer experience.

Responsibilities

• Drive sales and establish a strong reputation for the pub.
• Train and develop team members to become future leaders.
• Ensure P&L responsibilities are met, converting sales to profit.

Skills

Ambition

Team collaboration

Detail-oriented

Customer experience focus

Job description

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Portobello Pubs and Bars strives to be the best pub company in London to work in, treating our whole team with respect and support, and creating the best atmospheres for ourselves and our customers. We are looking for a General Manager for Knowles of Norwood, a premium pub on the High Street., Knowles has long been a favourite of the community, with a great reputation for craft beers, cocktails, fresh food, Sunday roasts, after works drinks and family gatherings. Recently refurbished throughout and with great potential for further growth.

Our new GM will be very ambitious and driven to make a name for themselves by exceeding sales expectations, using the extensive facilities of the building, including its interactive darts and beer garden, and establishing themselves as the face of Norwood.

Experience of being a GM before is desirable, but ambition and enthusiasm are even more important, and this could be a chance for a very confident and experienced deputy to take their first big challenge.

If you are thinking of applying to work with us at Knowles of Norwood, come and see us, talk to our managers and see how they feel about being part of Portobello - we are confident they will encourage you to join.

What we offer you?

Our Company Values of Honesty, Integrity and Fairness, lived and breathed through the business, and:

• Unlimited performance related bonus
• 50% discount off all food in any Portobello Pub and Bar
• 50% discount on all drinks in any Portobello Pub and Bar
• Additional holiday in recognition of long service - up to an extra five days a year
• £50 birthday bar tab
• Christmas Day off, with every venue closed - time to be with family and friends

What you offer us?

Personal drive and ambition,

You will work closely with your management team, including your head chef, to drive a team effort to deliver a great experience for our customers on every shift, partnering the finest food with our unique drinks offer, building an atmosphere that makes you the beating heart of every shift.

You will be fully responsible for the pubs P&L, so converting sales to profit is also important. You will have an eagle eye for

detail, ensuring our guests journey from beginning to end will leave them wanting more.

You will be at the forefront of training your team, with a genuine passion to develop and nurture your future stars and in turn, take your business forward. We believe in developing a strong bench, having a succession plan in place to reduce any recruitment needs and in turn develop our people into the next Portobello General Managers.

You will demonstrate all of this by upholding our company values of honesty, integrity and fairness with our teams, our guests and anyone else associated with our business.