General Manager

The Commercial Hotel; Biggar; On-site; GBP 150,000 - 200,000; Full time

Job summary

A boutique hotel in Biggar is seeking a General Manager to lead a dedicated team and ensure exceptional guest experiences. This role demands strong leadership and operational management skills, particularly in hospitality and events. The successful candidate will work closely with the management team to foster a positive environment, delivering high standards and continuously seeking improvements. The position offers a competitive salary, a share of service charge, and various perks including free meals and leadership training.

Benefits

Competitive salary

10% service charge

Free meals and drinks on shift

Leadership training courses

Learning and development opportunities

Free wellbeing services

Employee voice participation

Qualifications

• Experience in managing a venue, particularly in a hospitality context.
• Ability to lead and coach a team effectively.
• Strong operational management skills.

Responsibilities

• Lead and coach the venue team to ensure high standards.
• Work closely with the Managing Director to seek improvements.
• Deliver exceptional guest service and manage daily operations.
• Balance operational tasks with management responsibilities.

Skills

Leadership

Operational management

Guest service excellence

Event management

Team coaching

Job description

Cornhill Castle is a boutique hotel, wedding and events venue based in Biggar (South Lanarkshire). With a grand ballroom, bar and restaurant, 13 bedrooms and 7 beautiful lodges with hot tubs, the venue is surrounded by stunning Scottish scenery and has stylish décor throughout.

A popular and well-loved wedding venue, the castle hosts many special wedding days, where we go above and beyond to bring the magic that our couples dream of. Attracting local, national and international guests, people also join us for short breaks or special celebrations.

In the role of General Manager, it’s essential that you can lead confidently, be consistent and decisive, and support all departments – always ensuring a high standard of guest experience.

As we’re committed to making life better for people through hospitality, we’re looking for someone who will always care for others, bring their best and keep moving forward. A positive, growth mindset is a must.

The successful candidate will:

• Lead, guide and coach the excellent team we have in venue, working daily to offer support and guidance.
• Work closely with the Managing Director and Support Team to continuously seek little improvements that make a big difference
• Deliver exceptional guest service and ensure standards remain high
• Manage the day-to-day operation of the venue

We value General Managers who are active in the operation and will strike the right balance between daily operational tasks, and management/leadership responsibilities.

Delivering a high volume of weddings, the position would suit someone with experience of weddings and events. Hotel/accommodation and F&B experience is also valuable.

While we’re looking for relevant skills and experience, we also want someone who shares our vision of a hospitality industry that is better and sees themselves being part of a team who can make this happen.

In addition to a competitive salary, earnings are also enhanced by our 10% service charge and other tips that guests leave – as 100% of tips are retained by the team.

As a member of the team, you’ll also enjoy:

• Great perks and benefits across Manorview
• A share of profits after 1 year of service
• Free meals, soft drinks and hot drinks on shift
• Participation in our bespoke leadership training courses
• Access to great learning and development opportunities
• Free wellbeing services and resources, for help when you need it
• Participation in employee voice surveys and discussions so your opinion can be shared