Estate Manager jobs in United Kingdom

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.

A ‘One Team’ approach is crucial, the Senior Building Manager will be responsible for co-ordinating all parties including site staff, occupiers and service contractors. The Senior Building Manager is to take ownership of any callouts and ensure these are dealt with promptly with regular updates being provided to all affected occupiers, until the issue is resolved.

The Senior Building Manager will be responsible for all aspects of the day-to-day management and of first-class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities/Regional Facilities Manager and Property & Asset Manager whenever necessary.

The Senior Building Manager will help form and deliver ESG strategies, to meet and exceed the client’s needs, embracing technology and innovation in driving efficiencies. High performance and quality are key areas of focus, as well as embracing the fast-evolving workplace with a need to enliven and enhance the occupier experience. Responsibilities include, but are not limited to:

• Deliver on the day-to-day management of the property, build on the existing relationships and develop strategies to help exceed the occupiers’ expectations in terms of service delivery.
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance
• Protect the interests of the client and Helix as their representative and conduct any facilities/building related business in a professional and business-like manner.
• Maintain and manage the client’s property in a cost-efficient manner.
• Total familiarisation with all layouts and systems for the building.
• Supervise staff based on site. Ensure that staffing levels are adequate, and provision is made for emergency and out of hours cover.
• Ensure compliance with all H&S regulations and legal requirements at the building.
• Administration to adhere to Helix Safety, Health & Environmental (SHE) policies and any operational procedures.

Minimum Requirements include:

• IOSH & NEBOSH
• Proven direct management of a high quality multi-let office building or estate
• Experience of liaising with clients, occupiers and consultants
• Experience of mobilising new developments or significant fit out
• Knowledge of current Health & Safety legislation
• Good knowledge of building maintenance (including M&E) and service charge budgets
• Willing to work outside of regular working hours if required for emergencies
• Similar experience within a competitor company
• Good understanding of commercial leases / service charges
• Membership of a professional body (i.e. BIFM / IFMA)
• Strong communication skills, both verbal and written
• Good numerical skills including computer literacy (Excel, Word, MS Outlook)
• Ability to work alone or as part of a team
• High level of organisational and administrative skills
• Proven track record in managing staff/contractors
• Able to use initiative and take responsibility
• Ability to work under pressure

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients\' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines\' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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