Data Protection jobs in United Kingdom
Contact Centre Lead & Team Coach
Auto Windscreens
IT Infrastructure Engineer
Red Bull Racing Limited
Portfolio Director Invoice Finance and ABL - South
Skipton Building Society
Community Physiotherapist Rotation
Lewisham & Greenwich NHS Trust
Discover more opportunities than anywhere else. Find more jobs nowContact Centre Lead Agent - Seconded
Auto Windscreens
Assistant Shop Manager
The Air Ambulance Service
Connect with headhunters to apply for similar jobsGym Supervisor - Campus Services - 106856 - Grade 5
University of Birmingham
Clinical Navigator within Integrated Sexual Health Services
Derbyshire Community Health Services NHS Foundation Trust
Clinical Navigator CBL
Derbyshire Community Health Services NHS Foundation Trust
Occupational Health and Safety Assistant
Birmingham City Council
HR Officer-
Church of England
Chemotherapy Staff Nurse - Oncology
Wrightington, Wigan & Leigh NHS Foundation Trust
Defence Business Services (DBS) - DIT KIB Digital Archive Manager
Ministry Of Defence
Central Operations Business Manager
Emmaus Catholic Academy Trust
Service Centre Network Trainer
Markerstudy Ltd
Youth and Family Misson Worker
The Salvation Army
Site Lettings Assistant
River Academy
Community Rehabilitation Physio Assistant
South Warwickshire NHS Foundation Trust
Associate - Cyber & Data Resilience
Kroll, LLC
Healthcare Assistant/Technician
Chelsea and Westminster Hospital NHS Foundation Trust
Mental Health Support Worker - Live-in - Female only
Claimont Health
Contact Centre Lead & Team Coach
Job summary
A leading automotive service provider in the United Kingdom seeks a Lead Agent to enhance team performance in a contact centre environment. The successful candidate will mentor new starters, support agents in performance metrics, and assist in customer resolutions. Strong customer service skills, coaching abilities, and a self-motivated attitude are essential. This role involves reporting trends, conducting evaluations, and maintaining compliance with data protection regulations.
Qualifications
- Ability to provide accurate weekly reports to management.
- Clear communication skills to handle customer requests.
- Experience in coaching and providing feedback to team members.
Responsibilities
- Mentor new starters and apprentices in the contact centre.
- Conduct observations and evaluations of agent performance.
- Support telephony services during operational challenges.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.