Legal Advisor

Rac Motoring Services; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading legal services provider in the UK is seeking Legal Advisors to deliver expert legal guidance in various areas of private law. The role includes providing accurate legal advice over the phone, handling escalated complaints, and supporting training initiatives. Candidates should hold a law degree or equivalent, with strong interpersonal skills highly valued. The position also offers pathways for expanding legal expertise with financial incentives for mastering new areas of law. This organization fosters a supportive environment focused on growth and diversity.

Qualifications

• Law degree or equivalent legal/insurance qualification required.
• Experience in customer-facing roles preferred.
• Strong foundational knowledge in key areas of law.

Responsibilities

• Provide accurate legal advice by phone across private law.
• Handle escalated complaints and ensure compliance with regulations.
• Support training, legal research, and administrative tasks.

Skills

Interpersonal skills

Listening skills

Knowledge of motoring law

Strong IT skills

Education

Law graduate (LLB + postgrad qualification)

Job description

Overview

Are you a passionate legal professional ready to make a real impact? At RAC Legal Services, we're looking for Legal Advisors to provide expert legal guidance to our members and corporate partners across a wide range of private law matters. We don't just offer a job - we offer a career path. As you grow your legal expertise, we'll support you in expanding into new areas of law. Once you complete training and demonstrate competency in advising, you'll receive £1,500 for each new advanced legal area you master, including:

• Advanced Property Law
• Employment Law
• Wills & Probate
• Family Law

What You'll Do

• Provide accurate legal advice by phone across core areas of private law.
• Apply RAC LS policies and products with precision and clarity.
• Handle escalated complaints professionally and within service level timeframes.
• Log all calls and activities using our case management systems.
• Support the department with training, legal research, and administrative tasks.
• Ensure compliance with FCA, Data Protection Act, and other relevant regulations.

Requirements

• Law graduate (LLB + postgrad qualification such as LPC/LSF, LLM, or BVC) or equivalent legal/insurance qualification.
• Ideally but not essential experience in customer-facing roles or call centre environments.
• Strong interpersonal and listening skills.
• Expertise in core foundation areas of law:
  • Contract (including insurance and consumer)
  • Civil Litigation
  • Tort (negligence, nuisance, trespass)
  • Personal Injury
  • Statutory Liability

Desirable Skills

• Knowledge of motoring law and related fields (e.g., motor insurance, criminal motor).
• Advanced expertise in:
  • Employment Law (Private)
  • Property Law (Private)
  • Family Law
  • Wills & Probate
• Strong IT skills and ability to manage workloads effectively.

At the RAC, we never stand still. With a legacy of over 125 years, it's this restless drive for better that earned the trust of over 12.5 million members and it's why we're on a mission to be the UK's number one motoring services provider. That commitment to excellence isn't just felt by our members, it's echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We're all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you're invited to bring your full self to it.