Service Centre Network Trainer

Markerstudy Ltd; Hasland; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance group in Chesterfield is seeking an experienced Service Centre Network Trainer. The role focuses on delivering high-quality training across the Service Centre network, ensuring compliance and identifying opportunities for process improvements. Candidates should possess strong communication skills, a results-driven mindset, and proficiency in Microsoft Office. Regular travel across the UK is required, with the expectation of overnight stays as necessary. This position offers a full-time permanent opportunity with a competitive salary.

Qualifications

• Experience in delivering training and support across service networks.
• Strong decision-making skills and ability to drive continuous improvement.
• Clear communication and ability to collaborate with various teams.

Responsibilities

• Deliver engaging, high‑quality training across the Service Centre network.
• Monitor and maintain standards of existing processes and compliance.
• Identify opportunities to improve business processes and operational efficiency.
• Communicate effectively with colleagues, including senior managers.

Skills

Highly organised

Excellent written communication

Excellent verbal communication

In‑depth knowledge of business systems and processes

Ability to work independently

Analytical and creative thinker

Customer‑focused

Proficient in Microsoft Office

Tools

Microsoft Excel

FSM system

Job description

Service Centre Network Trainer

Markerstudy Group

Chesterfield, United Kingdom

Permanent

Full time

Competitive

We are looking for an experienced and motivated Service Centre Network Trainer to deliver high‑quality training and ongoing support across our Service Centre network. This role is key to maintaining and improving operational standards, ensuring compliance, and driving continuous improvement in business processes.

Key Responsibilities

• Deliver engaging, high‑quality training across the Service Centre network
• Monitor and maintain standards of existing processes and compliance
• Identify opportunities to improve business processes and operational efficiency
• Communicate effectively with colleagues across the business, including senior managers
• Accurately record and maintain training logs and documentation
• Ensure business processes are adhered to on a daily basis
• Support the implementation of system upgrades and process changes
• Maintain a strong awareness of Data Protection and Vulnerable Customer processes
• Work closely with Compliance Auditors to identify training needs and address gaps

Travel

Extensively across the Service Centre network as required

Travel Requirement

This role involves regular travel across the UK, depending on business and training needs. Candidates must be comfortable with periods of working away from home and overnight stays where required.

Skills & Experience

• Highly organised with excellent written and verbal communication
• In‑depth knowledge of business systems and processes
• Able to work independently or collaboratively within a team
• Analytical and creative thinker with strong decision‑making skills
• Customer‑focused with results‑driven mindset
• Effective planning, prioritisation, and change management
• Committed to continuous development of self and others
• Proficient in Microsoft Office (particularly Excel); FSM system experience desirable