Occupational Health and Safety Assistant

Birmingham City Council; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A significant local authority in Birmingham is seeking an Occupational Health and Safety Assistant to provide customer-focused support and ensure compliance with health and safety standards. Responsibilities include acting as the first point of contact for health inquiries, maintaining confidentiality in record-keeping, and assisting in health service administration. This role offers an opportunity to make a positive impact on the health and wellbeing of colleagues while working in a dynamic and supportive environment.

Benefits

Generous annual leave

Great pension scheme

Well-being support

Annual travel passes

Discounts at city centre establishments

Qualifications

• Ability to manage active caseloads and conflicting demands.
• Experience in maintaining accurate and confidential records in line with legislation.
• Proven ability to engage with various stakeholders.

Responsibilities

• Act as the first point of contact for Occupational Health queries.
• Deliver customer-focused support while ensuring confidentiality.
• Support the administration of health services like Taxi Medicals.

Skills

Customer-focused guidance

Confidentiality

Strong written and verbal communication

IT literacy (MS Office)

Organisational skills

Job description

Role Overview

As an Occupational Health and Safety Assistant, you'll be part of a high-performing team delivering a professional, customer-focused, and evidence-based service that supports the health, safety and wellbeing of colleagues across Birmingham City Council and our traded partners. You'll be the first point of contact for queries, help coordinate clinics and screenings, and ensure our records and processes meet legal and accreditation standards.

Key Responsibilities

• Act as the first point of contact for Occupational Health, Safety and Wellbeing queries, providing general advice and support and escalating complex issues where necessary
• Deliver professional, customer-focused guidance while maintaining confidentiality and compliance
• Triage enquiries received via phone, email, and in person, ensuring timely and accurate responses
• Maintain accurate and confidential records in line with legislation such as Data Protection Act and Access to Medical Records Act
• Support the administration of services including Taxi Medicals and DBS checks for Private Hire and Hackney Carriage drivers
• Assist in arranging proactive health and wellbeing interventions such as clinics, training sessions, health screenings, and publications
• Help develop and improve IT systems to enhance service delivery. Excellent IT literacy (MS Office)
• Strong written and verbal communication skills with the ability to engage at all levels while maintaining confidentiality and trust
• Proven ability to manage active caseloads and multiple, sometimes conflicting demands - escalating appropriately
• Organisational skills with the ability to prioritise and meet deadlines
• Ability to work on own initiative within existing policies, procedures and legislation, and to escape when necessary

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city. The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

Our Priorities

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

Benefits

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.