Clinical Navigator CBL

Derbyshire Community Health Services NHS Foundation Trust; Chesterfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community health service provider is seeking a Clinical Navigator for its Integrated Sexual Health Services in Chesterfield. The successful candidate will be part of the Central Booking Line and Reception Team, responsible for managing patient inquiries and ensuring efficient clinic operations. This role requires excellent communication skills, sensitivity in handling patient information, and the ability to maintain confidentiality. The position includes various shift patterns and may involve administrative duties to support the team.

Qualifications

• Strong communication skills to deal with sensitive inquiries from clients.
• Ability to maintain confidentiality in accordance with the Data Protection Act.
• Experience with patient record systems is preferred.

Responsibilities

• Work effectively as part of the reception and central booking telephone line teams.
• Ensure clinics are prepared efficiently to receive patients.
• Use electronic patient records system to manage appointments.

Job description

We are looking to appoint a highly-motivated, enthusiastic, efficient and friendly person to be part of our Central Booking Line and Reception Team.

The Clinical Navigator within Integrated Sexual Health Services will work in a busy integrated sexual health environment, within a multidisciplinary team.

Shift patterns and clinic timings

• Shift patterns to be discussed at offer stage, will include working until 19:00 and will be 1 Saturday in 4.
• Clinic opening times: Monday – Thursday 07:45 – 19:00; Friday 07:45 – 17:00; Saturdays (1 in 4) 09:45 – 13:15.

Key responsibilities

• Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances. This will involve asking clients sensitive questions.
• Ensure clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
• Use the Inform electronic patient records system to book, amend, and cancel appointments, as well as arriving patients coming into service.
• Observing and maintaining strict confidentiality with regards to any patients/family/staff records and information in line with the requirements of the Data Protection Act.
• Dealing appropriately with instructions or queries from staff, clinicians and partner organisations.
• Assist in clerical/administrative duties as required.
• Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
• Responsibility for the waiting room including supporting patients who may be upset or have to wait longer than expected for their appointment.

About the Service

Integrated Sexual Health Services has clinics at our Wheatbridge and Florence Nightingale Community Hospital Sites in addition to many peripheral clinics across Derby and Derbyshire.

DCHS employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.