Gym Supervisor - Campus Services - 106856 - Grade 5

University of Birmingham; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK university is seeking a Gym Supervisor to oversee a team of Gym Instructors, ensuring excellent customer service and safety in the gym environment. The ideal candidate should have a Level 2 Gym Instructor Qualification and experience in fitness coaching. Responsibilities include conducting fitness assessments, managing team schedules, and ensuring compliance with health and safety regulations. This role offers a vibrant work environment within the university community.

Qualifications

• Experience of working in a busy Gym environment with customer contact.
• Good knowledge of health and safety as related to a training environment.
• Experience in delivering a high level of fitness coaching.

Responsibilities

• Supervise a team of Gym Instructors to provide excellent service.
• Ensure customer service standards are upheld at all times.
• Conduct fitness assessments and create exercise programmes for clients.
• Monitor gym users to ensure safety and proper techniques.

Skills

Customer service skills

Fitness coaching experience

Health and safety knowledge

Team management skills

Education

Level 2 Gym Instructor Qualification

Potential Level 3 Personal Trainer Qualification

Job description

Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.

Responsibilities

• Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and ensure that customer service standards are upheld at all time, providing the best possible service to the customer and resolving any issues.
• Deliver one to one and group demonstrations to clients, educating all customers to use equipment safely and to achieve the best possible results.
• Undertake consultations, fitness assessments and create exercise programmes for clients.
• Engage with customers to understand their needs, coaching on proper technique in an approachable manner, as well as create and write challenges for the gym community to aspire to.
• Keep abreast of external fitness trends, ensuring that the gym is monitored for any potential opportunities for a better service, but also to ensure that any trends which are potentially harmful are mitigated.
• Ensure that gym users are observed to keep them safe and advise on proper techniques.
• Ensure systems are updated as appropriate with any maintenance issues, and undertaking all allocated tasks each day in relation to maintenance and safety checking for equipment.
• Identify any areas for efficiencies, or increased quality of service, keeping abreast of equipment wear and tear, reporting breakdowns or concerns and rotating equipment where necessary.
• Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.
• Maintain a hygienic and clean environment. Both reactive cleaning as well as planned cleaning schedule.
• Have a positive attitude towards CPD.
• Ensure the health and safety of the gym environment is maintained.
• Manage the work rota to include pay claims for existing and casual staff.
• Service Management. Deliver and manage staff to deliver PT. Manage delivery of Exercise Programs, Consultations.
• GP referral clients and certain consultations.
• Manage the client record system in accordance with data protection.
• Manage and monitor staff within normal operating procedures for all areas of the section.
• Develop new, monitor and alter existing procedures, keeping the manuals up to date.
• Manage staff CPD.
• Manage staff rotating duties.(notice boards / gym challenges / maintenance / cleaning & supplies).
• Have regular 1-2-1's with staff in accordance with the PDR process.
• Communication with other sections including reception, operations and team leaders.
• Attend relevant meetings. Team leader, events meetings.
• Deal with customer feedback.
• Monitor and manage the demand for free weights and gym inductions all year round.
• Manage room duty cover for staff holidays and absence.
• Train and induct new staff.
• Manage the equipment maintenance including service, repair and subsequent maintenance log.
• The role will consist of varying shifts as part of an operational rota and includes early mornings, evenings, weekends and bank holidays.

Dimensions

This role does involve managing Gym Instructors. This role does not own a budget.

Planning and Organising

This role involves managing a team of gym instructors to undertake a range of activities within the gym that are allocated to them on a daily basis. Overseeing these staff to ensure that all tasks are complete within the day or certain timeframes (with some tasks such as inspections needing to happen in specific time frames), and as such will need to prioritise tasks, but will have little latitude to plan their own workload.

Problem Solving and Decision Making

This role will be working and developing existing processes and procedures, with an expectation to refer to the Manager before making any changes to Normal Operating Procedures. There will be a need to problem solve daily and making decisions based on experience to show which the best course of action is.

Internal and External Relationships

People interaction skills will be good as This role will be interacting with customers from a range of backgrounds as well as managing the team to interact with customers. They will need to have a high level of communication skills, confidence and diplomacy to deliver effective training, and to deal with enquiries, complaints and less experienced gym users.

DBS Required

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.

Use of AI in Applications

We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

Required Qualifications

• Level 2 Gym Instructor Qualification
• Experience of working in a busy Gym environment with customer contact
• Good knowledge of health and safety as related to a training environment
• Experience in delivering a high level of fitness coaching

Desirable Qualifications

• Level 3 Personal Trainer Qualification (or equivalent)
• Degree in Sport-related field
• Up-to-date First Aid training and certification
• REPS Accreditation (Level 3)
• Experience of working in Higher Education