Clinical Navigator within Integrated Sexual Health Services

Derbyshire Community Health Services NHS Foundation Trust; Chesterfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A community health services trust in Chesterfield seeks a Clinical Navigator to join its Central Booking Line and Reception Team. This role involves handling patient inquiries sensitively, ensuring efficient clinic operations, and using electronic patient records systems. Candidates should be enthusiastic and adaptable, with responsibilities including fostering patient engagement and maintaining confidentiality. Flexible working arrangements are welcomed, making this a great opportunity for those looking to balance work and personal commitments.

Qualifications

• Experience in a multidisciplinary environment is preferred.
• Ability to handle sensitive information with confidentiality.
• Flexibility to support different clinic settings.

Responsibilities

• Work effectively as part of the reception and central booking telephone line teams.
• Ensure the clinic is prepared to receive patients.
• Use the Inform electronic patient records system to manage appointments.

Job description

Job Overview

We are looking to appoint a highly‑motivated, enthusiastic, efficient and friendly person to join our Central Booking Line and Reception Team. The Clinical Navigator will work within Integrated Sexual Health Services, in a busy multidisciplinary environment.

Working Hours and Shift Patterns

Shift patterns will be discussed at the offer stage. Typical hours include working until 19:00 and one Saturday in four:

Monday – Thursday: 07:45 – 19:00
Friday: 07:45 – 17:00
Saturdays (1 in 4): 09:45 – 13:15

Previous Applicants

Previous applicants need not apply.

Your Responsibilities

• Work effectively as part of the reception and central booking telephone line teams across clinic settings in North Derbyshire, dealing with enquiries promptly, politely and effectively in all circumstances, including asking clients sensitive questions.
• Ensure the clinic is conducted efficiently and is properly prepared to receive patients before clinic and secured after clinic sessions.
• Use the Inform electronic patient records system to book, amend and cancel appointments, as well as to record arriving patients.
• Observe and maintain strict confidentiality with regards to any patients/family/staff records and information in line with the Data Protection Act.
• Deal appropriately with instructions or queries from staff, clinicians and partner organisations.
• Assist in clerical and administrative duties as required.
• Work flexibly to support the ongoing development of sexual health services, engaging in patient and public involvement in hubs and peripheral clinics as required.
• Take responsibility for the waiting room, including supporting patients who may be upset or have to wait longer than expected for their appointment.

About the Trust

Derbyshire Community Health Services NHS Foundation Trust (DCHS) employs around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres. We also operate in clinics, GP practices, schools, care homes and via virtual consultations, serving nearly 1.8 million patients each year.

DCHS has clinics at Wheatbridge and Florence Nightingale Community Hospital Sites, plus many peripheral clinics across Derby and Derbyshire.

Flexible Working

We are a flexible working friendly organisation and welcome discussions about accommodating flexible arrangements such as job share, part time or other patterns.