Customer Support jobs in United Kingdom

Infrastructure Analyst

Infrastructure

Location: Stoke Campus
Salary: £33,482 to £38,249 Per Annum - Full Time Permanent
Release Date: Thursday 20 November 2025
Closing Date: Monday 05 January 2026
Reference: INF183-25

University of Staffordshire has embarked on an ambitious and unique transformation in the Higher Education sector where we strive to become the UK's leading Digital University. To help deliver this, we're looking for an enthusiastic and experienced Infrastructure Analyst to join our Infrastructure team. This is a technical role supporting the delivery and technical development of server, storage and Azure Cloud services across the University.

The Infrastructure Analyst role is critical in the delivery of university server, storage and Cloud infrastructure services. Daily they are responsible for the delivery of projects, BAU activities within the team, and the resolution of customer requests and support calls.

The main responsibilities for our Infrastructure Analyst will be:

• The installation, operation, management, and support of the university-wide digital infrastructure, both physical and virtual, throughout product and system life cycles, including planned decommissioning, replacement and virtualisation.
• Provision, build, deploy and maintain SaaS, IaaS, and PaaS environments within Azure Cloud including AKS, as well as virtual Servers within Azure Local (HCI).
• Consider and implement options to expand automation of current processes.
• Monitor systems performance and capacity planning for proactive infrastructure fine-tuning and future development.
• Administer storage and backup systems to provide agreed service levels and deliver a robust backup policy.
• Rapid and permanent resolution to problems in systems and services, coordinating the efforts of the resolving team or teams. Document such incidents and problems.
• Prepare and maintain operational and disaster recovery procedure documentation. Technical support for and involvement in disaster recovery activities including regular testing of systems.
• Research into and implementation of regular and critical software updates to align with current system standards and swift cyber security vulnerability remediations.
• Actively participate in the service Duty Officer Rota, assign and complete customer support or service requests following agreed SLAs for ticket completion.

This is a great opportunity for a skilled Infrastructure Analyst with experience and knowledge in Cloud technologies, Systems Management, Identity Management, networking, databases, data storage and strategy, focused on making a positive contribution.

Apply here

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.