CRM Manager

Alfred Kärcher SE & Co. KG; Banbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global cleaning technology company in Banbury seeks a CRM Manager to drive strategic CRM initiatives. The role involves managing the CRM team, enhancing customer interaction efficiency, and establishing strong stakeholder relationships. Ideal candidates should have CRM experience, especially with Microsoft Dynamics 365, strong leadership skills, and a solid understanding of data analytics. This is an opportunity to impact CRM processes and contribute to business growth in the UK and Ireland.

Benefits

Pension Scheme

Discretionary Bonus Scheme

24 days annual holiday plus bank holidays

Critical Illness Cover

Life Insurance

Qualifications

• Proven experience in CRM systems and management.
• Ability to enhance customer interactions through CRM optimizations.
• Experience in project management for system updates.

Responsibilities

• Manage and coach the CRM team to deliver strategic priorities.
• Establish relationships with key stakeholders.
• Provide regular CRM reporting and analysis.
• Optimize marketing and sales processes using CRM data.
• Collaborate across teams to implement commercial applications.

Skills

CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle

Strong management and leadership skills

A good understanding of data analytics

Operational and strategic approach

Tools

SAP

Job description

Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently

Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives

Establishing strong relationships with key Internal and Head Office stakeholders

Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement

Being the voice and champion of CRM and its role in the business

Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions

Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking

Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications

Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities

Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis

Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping

Owning and managing any system costs and budgets associated with the CRM team and platform

Overseeing system integrations, software implementations, and infrastructure upgrades

Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams

Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications

Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations

Ensuring compliance with data security, privacy regulations, and industry best practices

Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency

Managing and working alongside the CRM specialists to support a number of administrative tasks

It would be WOW if you would bring this in:

• CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
• SAP preferred, not essential
• A good understanding of data analytics
• Strong management and leadership skills
• Operational and strategic approach
• Pension Scheme
• Discretionary Bonus Scheme
• 24 days annual holiday + bank holidays (increases with service)
• Critical Illness Cover and Life Insurance

So: Wanna WOW with us?

This vacancy is being managed exclusively by Cameo Consultancy, to be considered for this position please apply here or send your application to [e-mail]

Please note, any applications submitted via this job advert are not monitored and will not be considered for this role.

Together towards a clean world

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

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