CRM Manager

Karcher; Banbury; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global cleaning solutions provider is looking for a CRM Manager in Banbury, UK. The role involves managing the CRM team, executing strategies to enhance business efficiency, and optimizing customer interactions. The ideal candidate should have experience with CRMs like Microsoft Dynamics, excellent management skills, and a strong understanding of data analytics. The position offers a comprehensive benefits package including a pension scheme, bonus, and generous holiday allowances.

Benefits

Pension Scheme

Discretionary Bonus Scheme

24 days annual holiday

Simplyhealth Cash Plan

Critical Illness Cover

Staff discount on Kärcher products

Qualifications

• Experience with CRM software, preferably MS Dynamics 365, Salesforce, or Oracle.
• Strong management skills with an operational approach.
• Good understanding of data analytics for strategic business planning.

Responsibilities

• Lead the CRM team to improve business operational efficiency.
• Execute CRM strategy to meet regional business objectives.
• Analyze CRM applications and provide performance reports.

Skills

CRM experience

Data analytics

Management and leadership skills

Commercial acumen

Operational and strategic approach

Tools

Microsoft Dynamics 365

Salesforce

Oracle

SAP

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is how you WOW:

• Managing and coaching the CRM team and resources in order to deliver strategic business priorities and growth efficiently
• Setting out, communicating and executing an annual CRM strategy and plan to meet UK and Ireland business, Head Office and Departmental objectives
• Establishing strong relationships with key Internal and Head Office stakeholders
• Providing regular reporting and analysis on both operational and commercial CRM usage setting clear benchmarks and recommendations for improvement
• Being the voice and champion of CRM and its role in the business
• Improving the efficiency of marketing, sales, service, hire and customer service operations by streamlining workflows and optimising customer interactions
• Enhancing marketing, sales and customer support processes through automation, data-driven insights, and performance tracking
• Proactively following CRM market and system developments and opportunities, especially Microsoft Dynamics 365 and associated applications
• Effectively project managing system updates and roll outs managing department and key stakeholders in line with business critical priorities
• Providing frameworks for sales operations, including pipeline management, forecasting, and performance analysis
• Proactively work with Marketing to integrate CRM into B2B marketing strategies and target group customer engagement mapping
• Owning and managing any system costs and budgets associated with the CRM team and platform
• Overseeing system integrations, software implementations, and infrastructure upgrades
• Managing lead generation and external data / system partners effectively, ensuring strong cross functional collaboration with sales and telesales teams
• Collaborating with IT, customer support, master data and sales teams to implement and optimise commercial applications
• Data analysis across B2B and B2C databases, extracting valuable insights and informing clear actionable recommendations
• Ensuring compliance with data security, privacy regulations, and industry best practices
• Monitoring system performance, troubleshoot technical issues, and implement solutions to enhance uptime and efficiency
• Managing and working alongside the CRM specialists to support a number of administrative tasks

It would be WOW if you would bring this in:

• CRM experience, preferably MS Dynamics 365 or Salesforce or Oracle
• SAP preferred, not essential
• A good understanding of data analytics
• Strong management and leadership skills
• Excellent commercial acumen
• Operational and strategic approach

Our Kärcher WOW Package:

• Pension Scheme
• Discretionary Bonus Scheme
• 24 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Critical Illness Cover and Life Insurance
• Staff discount on Kärcher products

So: Wanna WOW with us?

This vacancy is being managed exclusively by Cameo Consultancy, to be considered for this position please apply here or send your application to [e-mail]

Please note, any applications submitted via this job advert are not monitored and will not be considered for this role.

Together towards a clean world

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.