Network and Customer Science Manager

Anglian Water; Peterborough; On-site; GBP 54,000 - 64,000; Full time

Job summary

A leading water utility company in the United Kingdom is seeking a Network and Customer Science Manager to oversee water quality and manage a high-performing scientific team. This role focuses on ensuring compliance with regulations, leading water quality investigations, and enhancing customer support. The ideal candidate will have a relevant degree, leadership experience, and strong interpersonal skills. This position offers a competitive salary and a variety of benefits, including private healthcare and a pension scheme.

Benefits

Competitive pension scheme with double matching

Private healthcare

Annual bonus scheme

Volunteer opportunities

26 days holiday plus Bank Holidays

Life and personal accident cover

Flexible benefits

Paid time off for illness

Free parking

Family-friendly policies

Qualifications

• Degree or postgraduate qualification in a relevant scientific subject.
• Experience in team leadership and management.
• Ability to critically evaluate information and make strategic decisions.

Responsibilities

• Lead water quality investigations and ensure regulatory compliance.
• Develop and mentor a high‑performing scientific team.
• Manage customer support and regulatory reporting.

Skills

Team leadership and management

Interpersonal skills

Mentoring abilities

Critical evaluation

Commitment to health and safety

Education

Degree or postgraduate qualification in a relevant scientific subject

Job description

Network and Customer Science Manager
Circa £64,000 dependent on skills & experience
Permanent, 37 hours per week
Huntingdon / Peterborough / Lincoln

Make every drop of your potential count. Join our team!

The Quality, Environment & Assurance Network and Customer Science Manager leads and develops a team to ensure optimum water quality is provided through the network, responding to customer needs and mitigating risks ahead of time. You'll focus on quality from source to tap, enabling proactive and reactive interventions, and supporting capital project delivery.

You'll develop an inclusive environment, mentor your team, and ensure delivery of effective scientific services to internal and external stakeholders. The role includes managing regulatory reporting, customer support, and continuous improvement.

Key responsibilities

• Lead water quality investigations and ensure regulatory compliance.
• Develop and mentor a high‑performing scientific team.
• Manage customer support and regulatory reporting.
• Enable operational and capital teams to manage water quality risks.
• Drive continuous improvement and represent the business externally.

As a valued employee you'll be entitled to:

• A competitive pension scheme where we double‑match your contributions up to 6%
• Private healthcare for your peace of mind
• An annual bonus scheme
• The opportunity to volunteer in your local community
• 26 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
• Life cover (8x your salary) and personal accident cover (up to 5x your salary)
• Flexible benefits to support your well‑being and lifestyle
• Paid time off for illness, both physical and mental
• Free parking at all office locations, sites, and leisure parks
• Excellent family‑friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave

What does it take to be successful?

• Degree or postgraduate qualification in a relevant scientific subject.
• Team leadership and management experience.
• Ability to critically evaluate information and make strategic decisions.
• Strong interpersonal, mentoring, and influencing skills.
• Commitment to health, safety, and continuous improvement.

Inclusion at Anglian Water:

Inclusion is for everyone and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.

Closing date: 6th January 2026

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