Customer Support jobs in United Kingdom

Maintains Arqiva's facilities, ensuring efficient and effective delivery of services such as cleaning, maintenance, catering, access and physical security, and energy management.

Travel required around Central Scotland.

• Up to £28,000 base salary
• Paid Overtime
• Company vehicle
• 6% pension contribution
• Private Medical
• 25 days annual leave
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
• Training provided to support City & Guilds certifications

• Supervise third-party service providers to ensure adherence to contractual obligations
• Conduct regular inspections to ensure facilities are well-maintained and compliant with safety regulations.
• Ensure physical security measures are in place and functioning effectively.
• Provide 1st level support to and resolve facilities-related maintenance issues and emergencies promptly.
• Perform planned site maintenance tasks and inspections on allocated sites/buildings across the Corporate and Technical estate
• Complete all maintenance and repair electronic forms and attach required photos providing accurate information.
• Perform site quality inspections on sites allocated to third party contractors.
• Deliver building fabric, grounds maintenance, fence and gate repairs as required.
• Deliver statutory site safety and compliance tasks e.g. Legionella, Fire, Asbestos
• Maintain a Safety-First working environment with the wider team.
• Respond to and resolve facilities-related issues and emergencies promptly.
• Exceptional customer support and resolution feedback
• Efficient time management within SLA / Productivity
• Responsible for managing parts / inventory on their vehicles to enable 1st time fix

• Time Management - ability to manage time effectively and prioritise tasks in a fast-paced environment.
• Communication skills - collaborate with cross-functional teams, present technical info and provide training or support
• Project management - ability to manage one or multiple projects or project tasks and meet deadlines
• Power and Environment skills
• Site and Facilities Management skills along with tools and safety equipment e.g. Plumbing, Drainage, Painting, Carpentry, Bricklayer, roofing, landscaping and grounds maintenance, heating and boilers
• Health and safety - Knowledge of health and safety regulations and best practices

• A professional certification in facilities management or a related field or related experience is advantageous.
• Highly experienced in safely using a range of tools, equipment, and machinery relevant to the role.
• Flexibility in working hours / locations, incl. emergencies
• Practical expertise in maintenance tasks: plumbing, painting, carpentry, roofing, landscaping, and fencing, heating systems, boilers, drainage
• Willing to upskill to take on new tasks
• Successful history of managing van stock
• Working knowledge of and able to apply Safety, Health and Environment legislation, policies and procedures
• Clean driving licence

We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity.

Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology.

With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us.

Why Arqiva? Reward . Connection . Growth

At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet.

Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work.

And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way.

• Job Identification 24096
• Posting Date 12/22/2025, 02:11 PM
• Job Schedule Full time
• Locations Black Hill Transmitting Station, Salsburgh, NLN, ML7 4NZ, GB