Customer Support Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading solutions provider in Manchester is seeking a Customer Support Coordinator. The role involves handling admin tasks, coordinating communications, and supporting internal processes. Ideal candidates should have a customer-first mindset, strong communication skills, and the ability to adapt in a fast-paced environment. The position offers a competitive salary, generous leave, benefits, and career development opportunities. Join us to make a difference every day!

Benefits

Competitive salary

Generous leave

Career development opportunities

Free onsite parking

Dress down Fridays

Qualifications

• Customer-oriented with strong communication skills.
• Ability to stay organized and calm under pressure.
• Tech-savvy with multitasking abilities.

Responsibilities

• Handle admin tasks and maintain accurate records.
• Coordinate communication with teams.
• Support internal processes and team activities.
• Provide accurate product information.
• Manage schedules and support service managers.
• Meet team KPIs using various tools.

Skills

Customer-first mindset

Strong communication skills

Organised

Adaptable

Calm under pressure

Tech-savvy

Multitasking

Job description

Customer Support Coordinator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

• Handling admin tasks and maintaining accurate records
• Coordinating communication with internal and external teams
• Supporting internal processes and contributing to team activities
• Promoting our brand and providing accurate product info
• Assisting with ad hoc tasks and suggesting process improvements
• Managing schedules, rescheduling work, and supporting service managers
• Using portals and tools to help meet team KPIs

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

• Customer-first mindset and strong communication skills
• Organised, adaptable, and calm under pressure
• Tech-savvy and able to multitask
• Able to manage workloads and meet KPIs

Preferred Skills:

• Experience in the security industry
• Planning/scheduling experience or GANT-based tools

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!