Product Manager - Client Portal

US012 Marsh & McLennan Agency LLC; Colchester; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading insurance and financial services provider in the UK is seeking an experienced Product Manager to focus on their Client Portal. The role involves shaping product vision and roadmap, engaging with stakeholders, and collaborating with delivery teams. Ideal candidates will have over 8 years of product management experience, preferably in the insurance sector, along with strong analytical and communication skills. Benefits include generous time off and remote work options.

Benefits

Generous time off

Tuition reimbursement

Remote work

Charitable contribution match programs

Stock purchase opportunities

Qualifications

• 8+ years of experience in product management, preferably in insurance or financial services.
• Previous insurance agency/brokerage experience is a must-have.
• Proven track record of delivering successful digital products.

Responsibilities

• Establish a compelling product vision for the Client Portal.
• Develop a product roadmap based on client needs and market trends.
• Collaborate with cross-functional teams to deliver high-quality features.

Skills

Analytical skills

Problem-solving skills

Communication skills

Familiarity with Agile methodologies

Understanding of web development technologies

Education

Bachelor’s degree in Business, Computer Science, or related field

MBA (preferred)

Tools

ADO

JIRA

Trello

Data analytics tools

Job description

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Product Manager focusing on our Client Portal at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As a Product Manager driving the product vision and roadmap for our Client Portal website, you’ll be responsible for aligning the product strategy with MMA’s strategic objectives while understanding the unique needs of our clients across various regions. You will engage with senior stakeholders, including national and regional leaders, to gather insights and prioritize features that enhance client satisfaction and business outcomes.

You will collaborate with cross-functional delivery teams, leveraging your understanding of Agile methodologies to provide the vision that enables them to execute their work effectively. Strong collaboration with the delivery team is essential. With a strategic mindset and the ability to balance competing priorities alongside deep insurance knowledge, you will play a key role in developing a product that effectively serves the diverse needs of small and mid-sized businesses across multiple regions and lines of business.

As a Product Manager, you will ensure that the product adheres to the established vision and that the roadmap gains traction. You will own the relationship with key stakeholders and strive to understand their broader challenges to provide effective support.

Key Responsibilities

• Establish a compelling and clear product vision for the Client Portal that aligns with Marsh McLennan Agency’s mission and strategic goals
• Develop a product roadmap that prioritizes features and enhancements based on client needs, market trends, and business objectives. Collaborate with regional stakeholders and various lines of business to ensure the roadmap reflects the diverse requirements of clients across multiple regions while supporting MMA’s overall growth strategy

• Bring a strong background in insurance with a comprehensive understanding of all lines of business within the insurance sector, as you will need to cover all lines or partner with subject matter experts

• Collaborate with business stakeholders, including the COO and CEO in each region, to gather insights and understand national and regional priorities
• Engage and collaborate with delivery cross-functional teams, including engineering, design, marketing, and customer support, to deliver high-quality features tailored to our diverse client base

• Work closely with the Product Owner to provide the vision and features necessary for the delivery team to execute their work effectively. You will collaborate with the delivery team to ensure alignment with business goals and communicate these objectives clearly
• Collaborate with the Product Owner to continuously prioritize and manage the product backlog, ensuring it reflects the most current client needs and business objectives. Regularly update the roadmap to align with evolving stakeholder feedback and market trends, ensuring it serves as a dynamic guide for the development team
• While you won’t be responsible for the timely delivery of features and enhancements, you will support the Product Owner in ensuring that the product adds value to our clients while balancing the diverse needs of different regions

• Bring a strategic mindset to navigate and balance competing priorities across diverse regions, ensuring that the Client Portal aligns with and supports the overarching business strategy of MMA
• Proactively identify and capitalize on opportunities for innovation and differentiation within the Client Portal space. Drive initiatives that enhance MMA’s service offerings
• Conduct analyses of product performance metrics and user feedback to guide strategic decision-making and inform future development efforts. Use insights to optimize the client experience and ensure that the product continually meets client expectations

Our future colleague.

• 8+ years of experience in product management, preferably with a focus on web applications or client portals in the insurance or financial services industry
• Bachelor’s degree in Business, Computer Science, or a related field. MBA preferred
• Previous insurance agency / brokerage experience is a must-have
• Proven track record of delivering successful digital products that enhance client engagement across multiple groups
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders across regions
• Familiarity with Agile methodologies and project management tools (e.g., ADO, JIRA, Trello)
• Understanding of web development technologies and frameworks
• Experience with data analytics tools and techniques to measure product performance

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work
• Charitable contribution match programs
• Stock purchase opportunities