Assistant Pensions Technician

Cheshire West and Chester; Chester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in Chester seeks Assistant Pension Technicians to join their pensions team. The roles involve processing pension benefit calculations, providing customer support, and updating membership records. Candidates should possess good numeracy skills and strong verbal and written communication abilities. Full training is provided, and the position offers flexible working arrangements once trained. The ideal candidate will have an educational background of A level standard or equivalent and a working knowledge of Microsoft Office.

Benefits

Full training provided

Flexible working arrangements

Qualifications

• Candidates should process benefit calculations and provide support.
• Strong communication skills are essential.
• Ability to plan and prioritize workload.

Responsibilities

• Act as a first point of contact for customers.
• Process incoming correspondence related to pensions.
• Perform pension benefit calculations.
• Update membership records.

Skills

Good numeracy skills

Verbal communication skills

Written communication skills

Good customer service skills

Education

A level standard or equivalent

Tools

Microsoft Office

Job description

Cheshire Pension Fund is looking for Assistant Pension Technicians to join our pensions team, these are permanent roles.

The operations team administer pension benefits on behalf of our members. We are looking for assistants who can process benefit calculations and provide customer support to our members and employers. Full training will be provided, although any previous experience of pensions and/or customer service is an advantage.

The postholder/s will be expected to work flexibly across teams. Successful candidates will be able to evidence the core values of the council.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can THRIVE – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

The Council administers the Cheshire Pension Fund, the name of the Local Government Pension Scheme (LGPS) in Cheshire. The Pension Team undertakes a range of activities for members and employers within the scheme. The roles will involve:

• Acting as a first point of contact for our customers
• Processing incoming correspondence
• Pension benefit calculations
• Updates to membership records

This role requires the candidate to have good numeracy skills in order to process the calculation of pension benefits. You will also have good verbal and written communication skills and be able to plan and prioritise your workload.

The Pensions Team’s base is in HQ Building, Chester. Successful candidates will have the opportunity to work flexibly, using a mixture of working from home and Council locations once fully trained.

The posts will assist with the Fund’s ongoing transformation programme. As part of this programme there are a range of projects being undertaken to improve efficiency and the service to our customers.

We are looking for enthusiastic and motivated individuals.

You will be educated to A level standard or equivalent have a good working knowledge of Microsoft Office. The role will require liaising with the members and employers within the Fund so you should be able to demonstrate good customer service skills.

Interviews for these posts will be held in person.

If you would like to discuss the above posts, please contact either:

Aaron Austin by telephone [phone] or email: [e-mail], or

Daniel Harte by telephone [phone] or email: [e-mail]