Customer Support jobs in United Kingdom

Job Title: National Water Hygiene Manager

Location: National role - travel throughout UK required

Contract Type: Permanent

Working Hours: 45 Hours Per Week

Salary: Competitive Salary + Great Company Benefits (detailed below!)

An exciting opportunity has emerged for an experienced National Water Hygiene Manager to join our company, to work with some of our major UK retail clients.

• To ensure that all members of the Water Hygiene team always comply with all Health and Safety regulations and the company's Health and Safety Policy.
• To attend meetings and training courses as and when necessary to ensure personal management and technical knowledge keeps pace with technical and business developments.
• To oversee the development and enhancement of the water testing service making recommendations and presenting new solutions to senior management as necessary to deliver better standards of service.

This role is responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. Support and advise client on strategic investment/project requirements. Managing capital plans and projects jointly with the Customer and designated Manager, ensuring they are completed to specification and within budget to optimise value and service levels Control of costs within budget and achievement of regional profit targets.

This role is responsible for leading and managing the Water Hygiene team, providing full support across all aspects of people management, including but not limited to the following:

• Train, develop, and appraise members of the Water Hygiene team to ensure they are competent, motivated, and effective. This includes completing Training Needs Analyses and delivering appropriate training solutions.
• Regularly review training, competence, and develop capability and succession planning to ensure ongoing compliance and maintain service delivery across the area of responsibility.
• Hold specific responsibility for the recruitment, induction, and training of Water Hygiene Technicians.
• Carry out regular site audits against defined processes and standards to ensure technicians consistently meet required service and compliance expectations.
• Review individual and team performance, providing feedback and advising stakeholders on performance improvement opportunities.
• Ensure robust systems for record-keeping and monitoring, including training, competency, and operational records.

Experience of delivering Water Hygiene Management services within the FM industry, with a proven track record in a multi-client, contracted retail environment desirable.

• Highly organised, results- and detail-focused, with the ability to interpret technical risk assessments and engineering reports to support effective problem-solving, decision-making, and risk management.
• Demonstrable success in achieving compliance through effective leadership and team management, supported by strong working knowledge of ACOP L8, HSG274, and relevant water safety legislation.
• Clear and confident communicator, able to engage effectively with both technical and non-technical stakeholders, verbally and in writing.
• Educated to GCSE / Standard Grade level or equivalent as a minimum.
• Relevant water hygiene qualifications, such as City & Guilds in Legionella Control or Water Management.
• IOSH and/or NEBOSH certification (desirable).
• Strong PC literacy, with experience extracting, analysing, and presenting performance data, and a good working knowledge of CAFM systems.
• Experience developing and managing senior-level client relationships would be advantageous.
• Excellent planning, organisational, prioritisation, and project management skills.
• Accountable and resilient leader, taking responsibility for both personal performance and team outcomes.
• Highly flexible and self-motivated, able to adapt to a demanding role with multiple challenges and changing priorities.
• Willingness to undertake national travel, with a high degree of mobility required.

At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we're committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:

• 33 Days Holiday (Inc. Bank Holidays)
• Private Pension
• HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
• OneCity - Employee Discount Platform
• Employee Value Awards up to the value of £250
• Access to Costco Personal Membership Subscription
• Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
• Electric Car Scheme (Criteria Applies)
• First Bus Commuter Club - Discounted Bus Travel