Customer Support à Grande-Bretagne

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We are seeking a Product Manager to lead the launch of a groundbreaking IT product aimed at redefining industry standards. In this role, you will combine your technical expertise and strategic vision to guide the product from concept to market. You will develop a comprehensive product strategy that addresses emerging technologies and clients' needs, ensuring our new offering exceeds market expectations.

1. Define and Execute Product Strategy: create a visionary product roadmap aligned with company goals and evolving customer needs. Continuously refine strategic direction based on industry trends, market research, and user feedback.
2. Drive Cross-Functional Collaboration: coordinate across development, marketing, sales, and design teams to ensure seamless execution, timely delivery, and a strong product-market fit.
3. Make Data-Driven Decisions: utilize customer insights, analytics, and behavioral data to prioritize features, validate hypotheses, and enhance user experience.
4. Foster Innovation: identify opportunities for market disruption and lead the ideation, prototyping, and iterative release of new features and capabilities.
5. Enable Scale and Growth: contribute to go-to-market strategies, user acquisition efforts, and long-term scaling initiatives to support ongoing product success.

• Fluency in English (C1+)
• Proven experience in Product Management within tech or e-commerce sectors
• Experience launching products from zero to market readiness
• Entrepreneurial mindset with strong ownership and initiative
• Excellent communication and collaboration skills
• Data literacy and analytical thinking in decision-making
• Ability to balance strategic and delivery priorities

• Experience with platforms such as Amazon or Shopify
• Familiarity with AI/ML technologies and SaaS applications
• Track record in scaling product lines or business units

• Influence on a fast-growing product
• Competitive USD-based compensation
• Potential stock options after 9 months
• Fully remote work flexibility
• Opportunity at the intersection of innovation, leadership, and technology

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We operate in over 30 countries, speaking more than 60 languages, and have established 8 global hubs since 2010. We treat our team with care, offering an individual approach and positive work environment. We welcome diverse backgrounds and experiences. Send your CV in English highlighting your skills!

Visit our website: http://www.supportyourapp.com/

We are a multinational company committed to unbiased hiring practices. Our candidate assessment is not affected by characteristics such as race, sex, age, religion, or other protected attributes.