Customer Support and Test Analyst SCR (Somerset Cancer Register)

NHS; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading health service organization in the United Kingdom is seeking a dedicated Customer Support & Test Analyst. The role includes conducting functional testing of web applications and providing application support for the Somerset Cancer Register. Ideal candidates should have experience in customer service, a foundation degree or equivalent, and good knowledge of Microsoft Office applications. Benefits include flexible working options, an NHS pension scheme, and ample annual leave for relaxation and recharge.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development focus

Qualifications

• 2 years of experience in a similar or related role.
• Evidence of ongoing professional development.

Responsibilities

• Conduct functional testing of web applications.
• Raise issues and propose resolutions within a team.
• Identify risks and report on testing status.
• Support customers and manage system inquiries.
• Liaise with customers and developers for upgrades.

Skills

Problem solving

Customer support

Team collaboration

Knowledge of Windows OS

MS Office applications

Education

Foundation degree or equivalent experience

GCSE English and Maths (Higher than C or Grade 4)

Job description

Job summary

Somerset Cancer Register (SCR) is a nationally used NHS web application supporting the management of cancer patient pathways. Our mission is simple but powerful: to simplify the management of complex patient journeys and improve decision making for clinicians and services.

We’re looking for a dedicated Customer Support & Test Analyst to join our friendly and collaborative team. If you enjoy problem solving, supporting customers, learning new systems, and contributing to high quality software, this could be the ideal next step in your career.

Responsibilities

• Functional testing of web applications and interfaces.
• Raising issues found, proposing resolutions and discussing them within a multi‑team group.
• Identify risks and issues on assigned releases, upgrades or changes.
• Report on status of testing and associated issues as required.
• Provision of general application support for SCR, dealing with system enquiries/problems/requests in accordance with customer service level agreement.
• Triaging, prioritising, assigning calls, and liaising with customers.
• Liaising with customers / developers and scheduling SCR / RMS version upgrades.
• Continuous knowledge development regarding cancer targets and datasets and changes to the web application.

Qualifications

• Educated to Foundation degree level or equivalent experience gained through relevant work history (2 years in a similar or related roles).
• GCSE or equivalent in English and Maths (Higher than C or Grade 4).
• Evidence of own continuing professional development.

Experience

• Working in a customer service environment using Teams or similar for meetings / collaboration.

Additional Criteria

• Good working knowledge of Windows operating systems and software applications including MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint).
• Evidence of a good standard of literacy / English language skills.

Benefits

• Flexible working options to help you balance work and life.
• NHS pension scheme for long‑term financial security.
• Generous annual leave allowance to recharge and relax.
• A strong focus on career development to help you grow and achieve your potential.

Why Somerset?

Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty and breathtaking coastlines, with vibrant cities like Bristol, Bath and Exeter just a short drive away – and only two hours to London. The region is home to excellent educational facilities, affordable housing and a supportive community, making it an ideal place to build both your career and your future.