Reservations Coordinator

Nomad Temporary Housing; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading temporary housing provider in Greater London is seeking a dedicated Reservation Coordinator to join their team. This full-time, on-site position is integral to ensuring clients receive exceptional temporary housing solutions. Responsibilities include client interaction, booking coordination, problem-solving, and documentation management. The ideal candidate should possess strong interpersonal skills, a customer satisfaction focus, and relevant hospitality experience. A Bachelor's degree in a related field is preferred, alongside excellent communication and organizational skills.

Qualifications

• Proven experience in building and maintaining relationships with clients.
• Demonstrated ability to maintain high levels of customer satisfaction.
• Experience in resolving complex customer issues.

Responsibilities

• Build and maintain strong relationships with clients, understanding their specific housing requirements.
• Liaise with temporary housing partners to book accommodations that meet the clients' needs.
• Address any issues that arise during the booking process, ensuring quick and effective resolution.
• Keep accurate records of all interactions and bookings to maintain a comprehensive database.
• Work closely with other team members to share insights and best practices.

Skills

Strong Interpersonal Skills

Customer Satisfaction

Customer Support

Communication Skills

Organisational Skills

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job description

At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.

Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.

We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America's fastest-growing private companies, thanks to our remarkable 1126% growth rate.

Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.

Role Description

We are seeking a dedicated Reservation Coordinator to join our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive the best possible temporary housing solutions.

As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the EMEA region to secure the most suitable accommodations.

Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.

Key responsibilities include:

• Client Interaction : Build and maintain strong relationships with clients, understanding their specific housing requirements.
• Booking Coordination : Liaise with temporary housing partners to book accommodations that meet the clients' needs.
• Problem Solving : Address any issues that arise during the booking process, ensuring quick and effective resolution.
• Documentation : Keep accurate records of all interactions and bookings to maintain a comprehensive database.
• Team Collaboration : Work closely with other team members to share insights and best practices, contributing to the overall success of the team.

If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.

Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.

Qualifications

• Strong Interpersonal Skills : Proven experience in building and maintaining relationships with clients.
• Customer Satisfaction : Demonstrated ability to maintain high levels of customer satisfaction.
• Customer Support : Experience in resolving complex customer issues.
• Communication Skills : Excellent written and verbal communication skills.
• Hospitality / Customer Service Experience : Preferably, experience working in the hospitality or customer service industry.
• Educational Background : A Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Organisational Skills : Strong organizational and time-management skills.