Patch Manager

Mpa Recruitment; Newtownards; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Patch Manager for the Northern Ireland Housing Executive in Newtownards. This role demands a customer-focused approach to housing management, including tenancy management and income collection. Candidates should have a relevant degree or qualifications with experience in a customer support setting. This temporary contract invites individuals who can handle complex issues and work collaboratively across services. Join us to make an impact in community housing!

Qualifications

• A degree level qualification with a minimum of 1 year’s relevant experience.
• A B-Tech Higher level with a minimum of 2 years’ relevant experience.
• 5 GCSEs including a minimum Grade C in Mathematics and English Language with at least 3 years’ experience.

Responsibilities

• Provide a customer-focused housing management service.
• Manage tenancy operations including termination and management of void properties.
• Oversee income collection and rent account management.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

Degree level qualification with relevant experience

B-Tech Higher level qualification with relevant experience

5 GCSEs including Mathematics and English

Job description

MPA Recruitment is recruiting on behalf of our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on a temporary contract basis to work from their offices in Newtownards.

Role

You will provide a customer‑focused housing management service which will include:

• Tenancy Management & Sustainment: tenancy termination & management of Housing Executive empty properties (voids); tenancy commencement activities; tenancy management of existing and new tenancies and other tenure types within Housing Executive managed estates/properties; securing tenants who want to transfer to other social housing; handling succession, assignment, joint tenancy & direct exchange applications.
• Income collection and rent account management for new, existing and outgoing tenants.
• Planned maintenance and associated consultation, customer payments, organising, recording and monitoring associated decant and other arrangements for tenants as necessary.
• Community involvement, community cohesion and community safety; liaison with the Housing Executive’s leasehold unit regarding leaseholders within the patch, as necessary.

Qualifications

• A degree level qualification with a minimum of 1 year’s relevant experience, or
• A B-Tech Higher level qualification with a minimum of 2 years’ relevant experience, or
• 5 GCSEs or equivalent, including a minimum Grade C in Mathematics and English Language with at least 3 years’ relevant experience.
• Relevant experience must be directly related to housing management and gained within a front‑line customer support environment.
• Experience of working in a customer‑focused environment with a proven ability to deliver a high standard of customer service.
• Ability to work effectively with partners and develop professional relationships and networks across a wide range of services.
• Good problem‑solving skills, taking a pragmatic approach to understanding and solving complex issues.
• Successfully managing and prioritising a challenging workload with a wide range of responsibilities.
• Ability to communicate effectively with customers and other professionals in challenging situations.

If interested in the role, apply below!