Customer Support Representative - UK

Eko Devices; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Swedish healthcare technology company is seeking a motivated Customer Care Representative to join their London team. In this dynamic role, you will manage customer communication channels and deliver exceptional service. Responsibilities include troubleshooting issues and advocating for customers. Candidates should possess strong communication skills and experience in customer-centric environments. If you are passionate about healthcare and thrive in fast-paced settings, this opportunity may be for you.

Benefits

Dynamic work environment

Autonomy

Growth and development opportunities

Qualifications

• Excellent written and verbal communication skills in English are essential.
• Empathy, curiosity, and boldness are key attributes.
• Experience in a customer-first environment is required.

Responsibilities

• Manage customer communication channels including phone, email, chat, and social media.
• Provide prompt and exceptional customer service to customers.
• Proactively resolve customer issues before they arise.

Skills

Excellent written and verbal communication skills in English

Empathetic

Curious

Bold

Tools

CRM software (Front, Zendesk)

Job description

Neko Health is a Swedish healthcare technology company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to shift healthcare from reactive treatment toward preventative health and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI.Neko Health has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public. The company is based in Stockholm, offering the Neko Body Scan experience at locations in Stockholm, London and Manchester, with over 500 employees.

About the job

We are seeking a special individual to join the growing Neko Health team as a Customer Care Representative. You will be a pioneer in creating a new standard of healthcare that puts customers first. This is a role for someone who is not afraid of challenges and is ready to relentlessly push the boundaries of what is possible. The role is based in London.

Responsibilities:

• Ownership of customer communication channels including phone, email, chat, and social media
• Provide prompt and exceptional customer service to existing and prospective customers
• Delight customers and proactively resolve issues before they reveal themselves
• Troubleshoot and resolve customer issues, while ensuring customer satisfaction
• Embody our brand tone and voice across channels
• Be an internal champion for the customer, relaying testimonials and feedback to teams across the company

Requirements:

• You have excellent written and verbal communication skills in English (knowledge of Swedish is a plus)
• Others have described you as empathetic, curious, and bold
• You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
• Your former managers can vouch for you and provide excellent references
• Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

Please note: we perform background and reference checks as part of our interview process.