Cyber Infrastructure Engineer - London

Darktrace Ltd; City of Westminster; On-site; GBP 35,000 - 55,000; Full time

Job summary

A global leader in AI for cybersecurity is seeking a Cyber Infrastructure Engineer to enhance customer security solutions. The role includes deploying and optimizing Darktrace technologies across various environments, managing support experiences, and collaborating with cross-functional teams. Candidates should have a solid technical background in networking or cyber security principles. The company offers a competitive benefits package, including generous holidays and private medical insurance.

Benefits

23 days' holiday + public holidays

Additional day off for birthday

Private medical insurance

Life insurance of 4 times your salary

Cycle to work scheme

Qualifications

• Background in Network, Cloud, OT, or SOC Engineering preferred.
• Entry level understanding of configurations and best practices in network/cloud.
• Foundational knowledge in industry-standard vendor technologies.

Responsibilities

• Complete deployment projects efficiently while meeting SLOs.
• Manage customer support tickets and assist with technical issues.
• Maintain communication between sales, customer success, and operations.

Skills

Computer networking protocols

Cyber security principles

Entry-level network architecture design

Basic knowledge of LAN and WAN

Fluency in German, Spanish, Portuguese or Italian

Education

Technical educational background

Tools

AWS

Microsoft

Cisco

Palo Alto Networks

Job description

Overview

Following the rapidly continued growth of our customer base, Darktrace are looking to add to our post‑sales team of Cyber Infrastructure Engineers. As a Cyber Infrastructure Engineer in the Professional Services organization, you will ensure Darktrace is deployed, integrated, and optimized to the highest standards to provide our clients with industry‑leading, AI‑powered, cyber security protection. This crucial, fast‑paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.

What will I be doing

You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment. In this position you'll be maintaining and enhancing communication between all go‑to‑market teams including sales, customer success, and operations.

Technical background/experience

• A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role)
• Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model
• Entry level understanding of network and cloud architecture design, configurations, principles, and best practices
• Basic familiarity with OT network principles and practices based on the Purdue model
• Foundational level knowledge and/or certifications with industry‑standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks
• Additional fluency in German, Spanish, Portuguese or Italian is desirable but not essential

Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirement for the role.

About Darktrace

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Benefits

• 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
• Additional day off for your birthday
• Private medical insurance which covers you, your cohabiting partner and children
• Life insurance of 4 times your base salary
• Salary sacrifice pension scheme
• Enhanced family leave
• Confidential Employee Assistance Program
• Cycle to work scheme