Customer Support jobs in United Kingdom

Hometree is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware, helping them run their homes in a carbon-neutral way.

Installations : Geowamth

GreenGenUK

IMS Heat Pumps

The Little Green Energy Company

Financing : Hometree Finance

Home Cover : Hometree

Your Repair

Salary : £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission)

Role Type : Full-Time

Location : North Shields – Hybrid / Remote options available

Reporting To : General Manager

A full clean UK driving licence is essential.

Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites.

In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living.

Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment.

You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities.

This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales.

• Lead Engagement : Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline.
• Follow-Up & Conversion : Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals.
• Customer Support : Handle queries and complaints professionally to maintain high levels of satisfaction and trust.
• Solution Design : Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics.
• Compliance & Standards : Ensure all sales activity meets MCS and consumer code requirements.
• Business Development : Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth.
• CRM & Reporting : Maintain accurate, up-to-date records in our CRM and provide insights on performance.
• Industry Presence : Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders.
• Team Collaboration : Share insights, contribute to process improvements, and support wider sales and operational objectives.

• Industry Knowledge : Strong understanding of domestic heating systems, particularly heat pumps.
• Technical Skills : Proficient in MCS 3005, NIBE DIM, and heat loss calculations.
• Sales Experience : Demonstrated success in a sales role, preferably in technical or energy-based sectors.
• CRM Fluency : Confident in using CRM systems to manage pipelines and forecast accurately.
• Safety-Focused : Commitment to safe working practices and regulatory compliance.
• Professional Presence : Positive, articulate, and customer-oriented in all interactions.
• Driven & Independent : Highly self-motivated, capable of working autonomously and managing multiple priorities.
• Team Player : Willing to collaborate, communicate openly, and support a growing team.

• Intro Call : A 30-minute introductory call with our Junior Talent Acquisition Specialist.
• Skills Interview : A 45-minute deep dive with our Head of Sales to explore your experience and potential.
• Final Interview : A 60-minute in-person session with our General Manager and Sales Director.

• 25 days holiday + bank holidays
• Extra day off for your birthday
• Long-service leave milestones
• 10 days sick pay (following qualifying period)
• Continuous learning & development
• Company socials and team events
• Strong focus on work-life balance

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.

Financial Services : Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.

Energy Services : Be part of our extensive network of local installation businesses that equip homeowners with the cutting‑edge, sustainable energy solutions necessary for reaching net‑zero emissions.

Home Services : Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

🏆£85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs

🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).

🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK

🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time

At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.