eFX Trade Support Analyst

Westpac Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading multinational bank in London is seeking an eFX Technical Support Analyst. In this role, you will provide crucial support for FX pre-trade applications and maintain trading systems. The ideal candidate will have relevant experience in financial markets and strong problem-solving skills. You will be part of a collaborative team dedicated to enhancing customer experience and ensuring production stability, with competitive benefits and professional growth opportunities offered.

Benefits

Comprehensive range of benefits

Flexibility and various leave entitlements

Qualifications

• Previous experience in Financial Markets required; eFX sales trading or support experience preferred.
• Understanding of pricing and trade flows within eFX trading systems.
• Experience managing Kubernetes-based environments and Docker containerization.

Responsibilities

• Providing first and second line FX pre-trade application support.
• Maintaining production stability and delivering new functionalities.
• Managing relationships with external suppliers and vendors.

Skills

FX sales trading or support experience

Good business domain knowledge of FX Markets

Understanding of the London Benchmark process

Knowledge of multi-bank and single dealer platforms

Understanding pre-and-post-trade pricing and trade flows

Strong analytical and problem-solving skills

People management skills

Customer and quality focused

Tools

Kubernetes

Elastic Stack

Grafana

Prometheus

Splunk

ServiceNow

Jira

Confluence

CyberArk

Job description

Overview

Description

Role Title : eFX Technical Support Analyst

Role location : London

About Westpac : We are Australias first bank and oldest company and one of four major banking organisations in Australia. This opportunity sits in our London office working for Westpac Institutional Bank (WIB) the division of Westpac which services the needs of our corporate institutional and governmental clients.

How will I help

Reporting to the Head of Support Europe & Americas this position is responsible for providing first and second line FX pre-trade application support and assisting in delivering a variety of project and BAU related activities for Westpacs electronic pre-trade systems globally.

The primary objective of this role is to maintain production stability and facilitate the delivery of new functionality to Westpac business users and customers that will grow the revenue improve the customer experience and reduce expenses for the Global Financial Markets product line.

It is envisaged that the successful person will become the Subject Matter Expert (SME) for eFX Pre-Trade application support within the E&A region.

Key responsibilities include

• Being responsive in answering user queries from a variety of stakeholders.
• Responsibility for the maintenance of Westpacs eFX trading and pricing systems.
• Testing of system enhancements in consultation with key internal stakeholders.
• Management of relationships with external suppliers and vendors.
• Management of business expectations and delivery schedules.
• Key liaison between internal business technical and operational stakeholders.
• Adherence to Follow-the-Sun support model / knowledge share with team.
• Effective communication with business and technology stakeholders.

Whats in it for me

Youll be joining a highly supportive and collaborative team with international coverage during a period of Group Executive backed growth plans for WIB.

You will have access to a comprehensive range of Westpac benefits including flexibility and various leave entitlements.

What do I need

Technical and Essential skills :

• Previous experience within Financial Markets required; eFX sales trading or support experience preferred.

Financial Markets knowledge :

• Good business domain knowledge of FX Markets (FX Commodities FX Options FX Swaps).
• Understanding of the London Benchmark process.
• Knowledge of multi-bank and single dealer platforms (e.g. FXall 360T FX Connect EBS Instinct) with respect to account mappings and client provisioning.
• Knowledge of business processes from front to back office inclusive of finance middle office risk management compliance and treasury.
• Understanding pre-and-post-trade pricing and trade flows (STP).

Technical skills :

• Understanding of pricing and trade flows encompassed within eFX high-frequency and low-latency trading systems that incorporate liquidity aggregation price generation and price distribution (e.g. Broadway D3 credit-checking STP price & trade flows).
• Experience of supporting and managing Kubernetes based microservices environments (e.g. Docker containerization / pods).
• Experience with application monitoring using Elastic Stack Grafana Prometheus and Splunk.
• Strong analytical and problem-solving skills (FIX Connectivity Log analysis).
• Experience with incident and problem management and the ITIL process (ServiceNow Jira Confluence SharePoint Teams).
• Systems experience (Linux Windows TCP / IP Citrix).
• Working knowledge of tooling and UAM (CyberArk Control-M).

People skills :

• People management skills
• Quick learner with a great can do attitude.
• Customer and quality focused.
• Good negotiation and communication skills especially when dealing with business and technology units and vendors.
• Experienced working with a diverse range of people (e.g. front office back office Finance Infrastructure Compliance and Risk).
• Ability to work under minimal supervision.

Whats it like to work here

When you join youll become part of the broader Westpac Group family where we aim to be a friendly switched-on team working for a single purpose - Creating Better Futures Together its what we do who we are and why we come to work every day. As an equal opportunity employer were proud to have created a culture where people can be their best in an environment that values diversity and flexibility.

Within the Westpac Group you will be part of the Institutional Banking division where our vision is to be a high performing and innovative institutional bank committed to enabling the growth of our global clients our economy and delivering sustainable shareholder returns.

How do I Apply

Start Here. Just click on theAPPLYbutton.

As part of our commitment to creating a diverse and inclusive workplace this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages people with a disability and Indigenous Australians to apply.

Required Experience :

IC

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full-Time

Department / Functional Area : Engineering

Experience : years

Vacancy : 1