After Sales Manager

Spider Web Recruitment; Cambridge; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading food machinery supplier is seeking an After Sales Manager to enhance their service and parts business. The role involves significant travel across the UK, Ireland, and Scandinavia and requires a proactive approach to customer engagement. Ideal candidates will have strong problem-solving skills, knowledge of CRM systems, and the ability to build robust relationships. The position offers a competitive salary, 25 days holiday, health benefits, and career development prospects.

Benefits

Competitive salary

Company car

Private medical care

3% employer pension contribution

Career progression opportunities

Qualifications

• Must possess a full UK driving licence.
• Experience in after-sales services is desirable.
• Ability to build strong customer relationships.

Responsibilities

• Build strong relationships across the UK, Ireland and Scandinavia.
• Drive performance, customer satisfaction, and service improvement.
• Align service activities with marketing and sales teams.
• Report on KPIs and identify improvement opportunities.
• Oversee CRM use, ticketing, and online parts ordering.
• Identify sales opportunities through service interactions.

Skills

Customer focus

CRM systems knowledge

Problem-solving abilities

Leadership potential

Sales-oriented mindset

Job description

After Sales Manager

Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full‑time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less‑experienced individuals with the right mindset, as full training can be provided.

Why them

They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world‑class service.

Fantastic benefits include

• Competitive Salary: £40,000 – £55,000 per annum, depending on experience
• Holiday: 25 days plus bank holidays
• Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities.

About the Role

As an After Sales Manager, you will lead the growth and development of the company's service and parts business, ensuring outstanding customer experience and high‑performance service delivery. This is a highly customer‑focused, sales‑driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales and marketing teams to strengthen engagement, improve performance, and shape the future of the after‑sales offering.

Main duties and responsibilities include

• Build strong customer and partner relationships across the UK, Ireland and Scandinavia, ensuring exceptional after‑sales support.
• Drive service performance, customer satisfaction and continuous improvement of the company's service offering.
• Work closely with service, sales and marketing teams to align activities and enhance customer engagement.
• Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
• Oversee service processes including CRM use, ticketing, online parts ordering and database management.
• Support business development by identifying sales opportunities through service interactions and customer visits.

About you

As an After Sales Manager, you will have a growth mindset, a proactive and entrepreneurial approach and a strong customer focus with a passion for performance. High energy, responsiveness and solid problem‑solving abilities are essential, along with confidence using CRM systems, service ticketing tools and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites. A full UK driving licence is essential for this role.

If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

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