Customer Support Associate – Accountancy Software (IRIS Elements)

IRIS; Slough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in the UK is looking for motivated individuals to join the Accountancy Customer Services team. You will support accountants using their modern cloud-based platform, IRIS Elements. The ideal candidate will have a degree in finance or accounting, along with strong communication skills. This role offers hybrid working, structured onboarding, and opportunities for career progression.

Benefits

Generous holiday allowance

Charity / volunteering days

Income protection insurance

Private healthcare

Enhanced maternity pay

Qualifications

• A degree in Finance, Accounting, Business or a related subject.
• Experience in a finance, tax or accountancy role.
• Current study towards an accounting qualification such as AAT.

Responsibilities

• Act as the first point of contact for accountants.
• Respond to queries via phone, email, or online chat.
• Investigate and resolve customer issues.
• Help customers understand how to use the software.

Skills

Clear and confident communication

Problem-solving skills

Attention to detail

Experience in finance or accounting

Education

Degree in Finance, Accounting, Business or a related subject

Tools

Microsoft Office

Job description

At IRIS Software Group we help thousands of accountants across the UK work smarter and more efficiently. From sole practitioners to large accountancy firms our software takes care of the detail – so they can focus on what really matters: supporting their clients.

Our Accountancy Customer Services team plays a vital role in that mission. They’re the experts accountants turn to when they need reassurance or practical guidance. We’re now expanding our IRIS Elements support team – and looking for friendly motivated people with a foundation in finance, tax or accountancy to join us.

What Is IRIS Elements

IRIS Elements is our modern cloud‑based platform designed specifically for accountants. It brings together everything they need – from compliance and tax returns to client management and practice workflows – in one secure, easy‑to‑use system.

Accountants use Elements every day to prepare year‑end accounts, submit tax returns, manage clients and collaborate with their teams. When they have a question or run into an issue you’ll be the first person they speak to.

You’ll help them understand how to use the software, guide them through solutions and make sure their queries are resolved quickly and accurately. Your finance or accounting knowledge will help you speak their language and give advice that really makes a difference.

What Will You Be Doing

• Acting as the first point of contact for accountants using IRIS Elements and Accountancy Suite
• Responding to queries via phone, email or online chat
• Investigating and resolving customer issues or escalating to specialists when needed
• Explaining processes clearly and helping customers get back to work fast
• Logging and tracking cases to ensure timely resolution
• Updating our internal knowledge base with useful insights or fixes
• Meeting quality and service goals while keeping customer satisfaction high
• Representing IRIS with professionalism, empathy and care

You’ll be based in our Slough (Heathrow Approach) office for at least three days per week with the flexibility to work from home on other days if you prefer. You’ll join a friendly supportive team that works closely together, shares knowledge and celebrates success.

What Are We Looking For

This is a great fit for someone early in their career who already understands the basics of finance or accountancy and wants to build on that knowledge in a software‑focused role.

Required Qualifications

• A degree in Finance, Accounting, Business or a related subject
• Experience in a finance, tax or accountancy role
• Current study towards an accounting qualification such as AAT

We Also Are Looking For People Who Are

• Clear and confident communicators
• Naturally helpful and patient
• Organised with great attention to detail
• Comfortable with Microsoft Office and learning new systems
• Calm under pressure and able to solve problems logically
• Keen to learn and grow in a supportive environment

Whether you’ve worked in a finance team supporting tax processes or are finishing your studies this is a brilliant way to combine your accounting knowledge with hands‑on experience in software and customer support.

What Can IRIS Offer You

• Structured onboarding and full product training – you don’t need to be a tech expert to succeed
• Clear progression routes into senior support, technical or implementation roles
• Hybrid working – 3 days onsite, the rest from home if you wish
• A collaborative supportive culture – questions are encouraged and learning is continuous
• Comprehensive benefits including wellbeing support, pension and staff discounts

Many of our senior colleagues began in this role – it’s a proven route into a long‑term career at IRIS.

The Application Process

1 Apply Online

Send us your CV and a short application – we’re keen to hear why you’re interested in this role and what excites you about joining IRIS.

2 Online Assessments

If shortlisted you’ll complete two short assessments that help us understand how you think and work.

• CCAT – a quick 15‑minute timed assessment covering verbal, numerical and logical reasoning. It’s best done somewhere quiet with a pen and paper handy.
• EPP – an untimed personality profile focused on your working style and approach to challenges. No right or wrong answers – just be yourself. These are widely used and designed to be fair and inclusive, helping us see beyond your CV.

3 Initial Interview

A short friendly chat over Microsoft Teams with someone from our Talent team. It’s your chance to ask questions and learn more about the role and life at IRIS.

4 Group Assessment Day

Join us at our Slough / Heathrow Approach office (SL1 8QY) for an interactive in‑person session with other candidates on Wednesday 29 October 2025. You’ll take part in team‑based activities, meet our team and get a real feel for our culture.

If you’ve got a background in finance or accountancy and love the idea of helping professionals use industry‑leading software we’d love to meet you.

Apply now and start your journey with IRIS where your knowledge supports thousands of accountants across the UK.

Why Work for IRIS

IRIS is committed to engaging, rewarding and empowering our employees. We offer:

• Generous holiday allowance
• Charity / volunteering days
• Income protection insurance
• Life assurance
• Employee Assistance Programme
• Private healthcare
• Enhanced maternity pay
• Additional discount schemes
• Cycle‑to‑work scheme
ul>

Developing Your Career

We believe in creating a culture of engagement and reward to develop your potential and offer long‑term career success. We do this by supporting our managers to be great leaders, rewarding individual excellence, offering regular training and development programmes, and fostering a learning culture that shares knowledge and best practice.