After Sales Manager

Spider Web Recruitment; King's Lynn and West Norfolk; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading food machinery supplier is seeking an After Sales Manager to drive service and parts business growth. The role involves ensuring exceptional customer experience, collaborating with teams, and frequent travel across the UK, Ireland, and Scandinavia. Candidates should have a customer-focused mindset, problem-solving skills, and a full UK driving licence. The position offers a competitive salary of £40,000 – £55,000, along with benefits such as a company car, private medical care, and 25 days holiday.

Benefits

Competitive salary

Company car

Private medical care

Strong development opportunities

25 days holiday

Qualifications

• Growth mindset and entrepreneurial approach are essential.
• High energy with responsiveness and problem-solving abilities.
• Full UK driving licence required.

Responsibilities

• Lead the growth of the company's service and parts business.
• Ensure outstanding customer experience and service delivery.
• Drive customer satisfaction and continuous improvement.
• Collaborate with teams to enhance customer engagement.
• Identify sales opportunities through service interactions.

Skills

Customer focus

Problem-solving

Proactive approach

CRM systems usage

Relationship building

Tools

Service ticketing tools

Job description

After Sales Manager

Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full‑time, permanent basis, based in Snetterton, Norfolk. They welcome applications from experienced candidates as well as younger or less‑experienced individuals with the right mindset, as full training can be provided.

Why them

They are a leading supplier of post-harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world‑class service.

Fantastic benefits include

• Competitive Salary: £40,000 – £55,000 per annum, depending on experience
• Holiday: 25 days plus bank holidays
• Benefits: Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension), strong development and career progression opportunities.

About the Role

As an After Sales Manager, you will lead the growth and development of the company's service and parts business, ensuring outstanding customer experience and high‑performance service delivery. This is a highly customer‑focused, sales‑driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales and marketing teams to strengthen engagement, improve performance, and shape the future of the after‑sales offering.

Main duties and responsibilities include

• Build strong customer and partner relationships across the UK, Ireland and Scandinavia, ensuring exceptional after‑sales support.
• Drive service performance, customer satisfaction and continuous improvement of the company's service offering.
• Work closely with service, sales and marketing teams to align activities and enhance customer engagement.
• Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
• Oversee service processes including CRM use, ticketing, online parts ordering and database management.
• Support business development by identifying sales opportunities through service interactions and customer visits.

About you

As an After Sales Manager, you will have a growth mindset, a proactive and entrepreneurial approach and a strong customer focus with a passion for performance. High energy, responsiveness and solid problem‑solving abilities are essential, along with confidence using CRM systems, service ticketing tools and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites. A full UK driving licence is essential for this role.

If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

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