Customer Support Executive

Zego; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A commercial motor insurer is looking for a passionate Customer Service Executive to join their team in London. In this role, you will assist customers by phone and live chat, ensuring high levels of satisfaction while working in a supportive and collaborative environment. Successful candidates will have proven skills in target-driven customer service and a strong focus on customer advocacy. This role offers the flexibility of remote working after initial training and a competitive salary with a comprehensive benefits package.

Benefits

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Proven skills in high-performance, target-driven customer service environments.
• Obsession for enhancing customer experience and advocating for customers.
• Ability to listen and understand customers' needs and concerns.

Responsibilities

• Assisting customers by phone, handling Sales & Support inquiries.
• Ensuring customer satisfaction through excellent support.
• Building trust relationships with customers via phone and live chat.

Skills

Customer experience advocacy

Attention to detail

Multitasking

Time management

Adaptability

Job description

About Zego

We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come.

Who we're looking for

We’re on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego’s growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service.

What you'll be doing

• You will assist our customers by phone, dealing with Sales & Support related enquiries
• You will ensure customer satisfaction and provide professional customer support over the phone
• You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
• You will respond promptly to customer inquiries by email and live chat.
• You will build a knowledge of our products inside and out so that you can answer questions.
• You will input customer information and data provided into an in-house system

What you'll need to be succesfull in this role

• You have proven skills working within a high performing target-driven customer service environment.
• You are obsessive about customer experience and act as an advocate for our customers
• You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
• You have an ability to multitask, set priorities and manage time effectively
• You are adaptable to change & a fast learner
• You are able to remotely work 37.5-hours between the hours of 8am - 6pm Monday - Sunday.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We foster a flexible approach that empowers every Zegon to perform at their best. Your training will be delivered in our London office for the first 1-2 weeks, after that, you will be able to work mostly remote. We'll ask you to attend our team and company-wide events, normally once every couple of months. We will provide a contribution to help pay towards travel costs when attending company and team events.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.