Operations Director

Logic recruiting; Bradford; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A leading recruiting firm in Bradford is seeking an Operations Director to join the Senior Leadership Team. This role focuses on delivering operational performance, strategic planning, and team leadership. The ideal candidate will bring over 6 years of experience in a similar role, particularly within SaaS or managed services. Responsibilities include improving operational strategies, leading team leaders, and leveraging data to enhance performance. Offering a salary range of £65,000 to £80,000, with flexibility for remote working up to three days per week.

Qualifications

• 6+ years experience in similar roles with operational delivery evidence.
• 3+ years industry experience required.
• Leadership experience in SaaS, EdTech, or managed services is essential.

Responsibilities

• Define and improve operational strategy focusing on efficiency.
• Evaluate processes and customer journeys for improvement.
• Lead and develop team leaders and embed a culture of continuous improvement.

Skills

Operational delivery

Team leadership

Data analysis

Stakeholder communication

Job description

Operations Director

HQ - Bradford Hybrid (minimum 3 days per week in the office)

Salary: £65,000 - £80,000, dependent on experience

The Operations Director will be a core member of the Senior Leadership Team, accountable for the end-to-end delivery, support, and operational performance of the business. This role is weighted more towards implementation, service delivery, customer support, and operational effectiveness than pure software development management.

Strategy & Operations - you will report directly to the Managing Director, define and continuously improve operational strategy with a focus on efficiency, quality, productivity, and scalability. You will own operational planning, capacity management, budgeting, and drive delivery consistency and provide a quality service.

You will evaluate internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention. You will review existing challenges and forecast projected challenges, developing strategies to mitigate business impact and continuously monitor performance.

People & Department Leadership - you will lead and develop team leaders and managers, embed a culture of quality, accountability, and continuous improvement and leverage AI tools across service delivery, reporting, and productivity. You will act as a point of escalation where necessary, setting clear metrics and ensuring retention, renewal and growth, while driving significant revenue generating activity.

Information Security - you will have Executive oversight of operational information and security controls (subject to confirmation).

What we need from you:

• 6+ years experience within a similar role, with evidence of operational delivery
• 3+ years of industry experience
• Senior operations leadership experience in SaaS, EdTech, or managed services
• Strong background in delivery, implementation, or support-led environments
• Experience using data and AI-enabled tools to improve operations
• Strategic, logical, and commercially minded
• Experience managing and coaching technical and non-technical teams, with the ability to communicate and influence stakeholders

Due to the nature of the role, candidates must be UK residents within commutable distance of West Yorkshire. Visa sponsorship is not available.