Data Centre Engineer

Iomart Limited; Maidenhead; On-site; GBP 28,000; Full time

Job summary

A leading secure cloud managed services provider is seeking a dedicated individual to oversee on-site operations at their Maidenhead Data Centre. The role includes troubleshooting hardware and software issues, installing operating systems, and providing exceptional customer service. Typical work involves a rotating shift schedule, allowing for hands-on experience with cutting-edge technologies. The position offers a competitive salary of up to £28k, depending on experience, plus additional benefits.

Qualifications

• Hardware experience, including building and troubleshooting computers.
• Ability to install operating systems.
• Experience in a customer support role.
• Willingness to work night shifts and weekends.

Responsibilities

• Take ownership of operations at the Maidenhead Data Centre.
• Troubleshoot hardware and software issues effectively.
• Install and configure operating systems, monitor performance.
• Provide exceptional customer support and resolve issues promptly.

Skills

Experience with Cisco networking gear

Knowledge of OS installation

Strong customer service understanding

Ability to work rotating shifts

Job description

We’re expanding rapidly and looking for talented people to join our growing team! In this role, you’ll take ownership of on-site operations at our Maidenhead Data Centre, ensuring customer platforms run smoothly and efficiently. Every day will bring new challenges as you troubleshoot hardware and software issues across a variety of technologies, from networking gear to servers. You’ll install and configure operating systems, monitor system performance, and respond to alerts to maintain reliability and uptime. You’ll also play a key role in delivering exceptional customer support - resolving technical problems quickly and professionally while keeping a calm, customer-focused approach. Working as part of a collaborative team, you’ll provide 24/7 support on a rotating shift basis, gaining hands-on experience and exposure to enterprise-level technologies in a dynamic, fast-growing environment.

• You have hardware experience, including Cisco networking gear (whether it’s personal or enterprise level, if you’ve been building and troubleshooting computers for friends and family, we want to hear from you).
• You have experience or knowledge of OS installation.
• You have a strong understanding of customer service.
• You are able to work on a shift basis, including night shift, as we provide support to our customers 24/7.

About Iomart

Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

If you do not have an up-to-date CV or want to have a chat about the role first please feel free to contact me on [e-mail]. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Salary: up to £28k (dependent on experience) + benefits