Customer Support Advisor

Aspire; Manchester; Hybrid; GBP 26,000; Full time

Job summary

A technology company in Manchester is seeking a permanent Customer Support Advisor to deliver exceptional service. Initially office-based, the role transitions to hybrid after onboarding. Responsibilities include guiding customers, resolving tech issues, and maintaining records. Candidates should have strong customer service skills and a technical background. Offered benefits include annual bonuses, holiday, health cover, and a supportive team environment.

Benefits

Annual performance bonus

25 days holiday plus bank holidays

Simply Health cover

Nest Pension with matched contributions

Life assurance

Enhanced maternity and paternity pay

Regular staff incentives

Qualifications

• Experience in customer service, preferably in a tech environment.
• Ability to explain technical information clearly.

Responsibilities

• Guide customers through their service journey.
• Diagnose and resolve technical issues using remote tools.
• Maintain accurate records in a CRM system.
• Represent and promote company values in every interaction.

Skills

Strong customer service skills

Technical understanding

Resilient and adaptable nature

Detail-oriented and organised

Team player

Tools

HubSpot

Job description

Permanent Job – Customer Support Advisor – £25,173 – Altrincham, free parking – Flexible shifts across 8:00‑4:00pm, 8:30‑4:30pm and 9:00‑5:00pm – Monday‑Friday, 35 hour week. Office‑based initially, transitioning to hybrid (4 days in office, 1 day remote).

Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem‑solving skills make a real impact?

Join a forward‑thinking technology company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.

What You'll Do:

• Guide customers through their service journey—from onboarding to technical support and equipment returns.
• Diagnose and resolve software, hardware, and connectivity queries using remote tools.
• Check device data for accuracy and provide insightful reports.
• Liaise with internal teams to resolve complex technical issues.
• Maintain accurate records in a CRM system (experience with HubSpot is a plus!).
• Represent and promote company values in every interaction.
• Provide professional and timely responses to customers.

What We’re Looking For:

• Strong customer service skills – you’ll be handling most customer interactions over the phone.
• Resilient and adaptable nature – problem‑solving is second nature to you.
• Technical understanding – prior tech experience is great and your ability to explain information clearly matters.
• Detail‑oriented and organised – comfortable prioritising multiple tasks effectively.
• Team player – you thrive in a collaborative environment and take pride in your work.

Why Join Us?

• Supportive and close‑knot team.
• A structured onboarding process to set you up for success.
• Office‑based to start, transitioning to hybrid after settling in.
• Annual performance bonus (up to 10% of salary).
• 25 days holiday plus bank holidays, plus an extra day for your birthday.
• Simply Health cover.
• Nest Pension with matched contributions up to 3%.
• Life assurance (3x salary).
• Enhanced maternity and paternity pay.
• Regular staff incentives.

To find out more and see a full job spec please contact Ruth today.

This vacancy is being handled by Aspire Recruitment. We will only contact you within the next 14 days if you are selected for an interview.

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