Customer Support Executive

Gradbay Limited; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in financial information technology is seeking Customer Support professionals to provide exceptional service to clients in the financial sector. This role requires fluency in both French and English and offers opportunities for professional growth within the organisation. Successful candidates will enjoy a supportive environment, engage with cutting-edge technologies, and manage client interactions via phone and messaging. The position is full-time, starting in April, June, or September 2026, and may involve working weekends or bank holidays.

Benefits

Training program

Opportunities for professional growth

Visa sponsorship for eligible applicants

Qualifications

• Bachelor's degree or equivalent experience required.
• Fluency in both French and English is essential.
• Strong customer service skills required for phone and messaging communication.

Responsibilities

• Provide exceptional service to a broad set of clients.
• Handle technical workflows involving software, hardware, and system connectivity.
• Onboard new users and guide senior stakeholders through product features.

Skills

Customer service skills

Fluency in French

Fluency in English

Interest in finance and technology

Ability to manage multiple tasks

Education

Bachelor's degree or equivalent experience

Job description

This position sits within the Customer Support team, a core function of the wider Technology Services and Solutions group. It is ideal for someone who enjoys both financial markets and technology, and who wants to work directly with users of world leading financial tools. The role has two central focuses: providing exceptional service to a broad set of clients and handling technical workflows involving software, hardware, and system connectivity. Support is delivered by phone and instant messaging, helping clients install software, configure specialist equipment, and resolve issues that affect their day to day use of the platform. Clients operate in fast paced sectors such as asset management, investment banking, and capital markets, so accuracy and responsiveness are essential. As automation becomes more central to the industry, the team also helps clients navigate increasingly complex technology. This includes diagnosing software issues, understanding how problems affect their workflows, and ensuring each user's data and access remain secure. The role also includes onboarding responsibilities. Support professionals help new users get set up, guide senior stakeholders through product features, and introduce them to tools that shape their daily decision making. The team works globally, supporting clients in multiple languages across time zones.

Who Succeeds in This Role

Successful candidates are purpose driven, curious, and customer focused. They enjoy working in a team where clients depend on them, and they are comfortable supporting and challenging colleagues to raise the bar.

What the Company Offers

New joiners complete an eight week training programme that covers product knowledge, platform setup, hardware configuration, client interaction, and an introduction to global financial markets. Learning continues throughout the role, with opportunities to join projects, contribute ideas, and take part in mentoring, recruitment, and quality initiatives. A career in this area can lead to opportunities across the wider organisation, including analytics, sales, enterprise solutions, engineering, finance, compliance, and more advanced technical or client facing roles.

Requirements

• A bachelor's degree or equivalent experience
• Sponsorship available for eligible applicants under the UK Skilled Worker New Entrant criteria
• Fluency in French and English
• Strong customer service skills across phone and messaging based communication
• Interest in finance and/or technology
• Enthusiasm for learning new tools and retaining technical information
• Ability to manage several tasks at once and work both independently and within a global team
• Motivation to build a long term career with the organisation

Preferred Qualities

• Previous experience in a customer facing position
• Curiosity around troubleshooting and resolving technology issues
• Awareness of data privacy and information security
• Confidence working with software driven systems

Company Overview

This organisation is a global leader in financial information technology, delivering real time data, analytics, and news to professionals around the world. Its platforms connect decision makers to the information and tools they need, serving hundreds of thousands of users who rely on fast, accurate insight. With teams spread across continents, the business is built on innovation, collaboration, and a commitment to clarity in a complex financial landscape.

Availability

• Able to start full time in April, June or September 2026
• Willing to occasionally work weekends or bank holidays, with time off in lieu
• The organisation supports visa sponsorship for this position, reviewed on a case by case basis.

If you believe this role fits your goals, applications are welcome. The recruitment team will follow up with next steps.