Customer Service Advisor (Maternity Cover) - Chadderton - VPS

The VPS Group; Chadderton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A property services company is seeking a Customer Service Advisor for maternity cover in Chadderton. This part-time role involves responding to customer queries, managing administration tasks, and providing real-time updates to customers. Candidates should have a minimum of six months' experience in customer service and strong communication skills. The company offers benefits including enhanced family leave, health and wellbeing support, and internal development opportunities.

Benefits

Enhanced Family Leave

Colleague Recognition Scheme

Health & Wellbeing Support

Qualifications

• Minimum of 6 months’ experience in a customer service role.
• Strong customer service experience in a fast-paced environment.
• Excellent written, verbal, and listening communication skills.

Responsibilities

• Respond to customer queries within agreed timeframes.
• Accurately capture sales, billing, and contact information.
• Manage the administration of quotes and purchase orders.

Skills

Customer service experience

Strong communication skills

Organizational skills

Competent in Microsoft Office

Job description

Job Description :

Customer Service Advisor (Maternity Cover)

Location: Chadderton

Contract: Fixed Term Contract – Maternity Cover

Hours: Part Time – 0.5 hours per week

Salary: £,. per annum (actual salary – already pro rata)

Contract Dates: February 6 – January 7

About the Role

We are recruiting a Customer Service Advisor to provide maternity cover.

Key Responsibilities

• Respond to customer queries within agreed timeframes to ensure properties remain safe and secure
• Accurately capture sales, billing, and site contact information
• Manage the administration of quotes, purchase orders, variations, and completions
• Provide real-time customer updates via phone, email, and customer portals
• Record all customer communications and interactions accurately within internal systems
• Escalate and resolve issues and complaints effectively
• Support internal teams to enhance the end-to-end customer journey
• Share product and service information with customers
• Manage time and priorities effectively in line with business requirements

Skills & Experience Required

• Minimum of 6 months’ experience in a customer service role
• Strong customer service experience within a fast-paced environment
• Ability to build strong working relationships across teams
• Excellent written, verbal, and listening communication skills
• Strong organisational skills with the ability to multitask
• Competent in Microsoft Office applications
• Ability to work to deadlines and perform under pressure

Desirable Experience

• Experience delivering full end-to-end customer support
• Knowledge of the security or vacant property services industry

Benefits

• Enhanced Family Leave
• Colleague Recognition Scheme
• Length of Service Recognition Scheme
• Total Health & Wellbeing Support
• Free Level 1 Health Care Cash Plan (with upgrade options)
• Eyecare Scheme
• Employee Assistance Programme
• Flexible Savings & Affordable Loans Scheme
• Performance-driven, people-focused culture
• Internal development and progression opportunities
• Enhanced Buy & Sell Annual Leave Scheme