Customer Success jobs in United Kingdom

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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We are looking for an experienced and results-oriented EMEA Lead Partner Sales to lead and scale Diligents partner business across the region. This strategic role will be responsible for driving growth through Diligents partner ecosystem with a strong focus on recruiting and activating new partners while deepening engagement with existing ones.

The successful candidate will lead a team of five Partner Sales Managers covering key EMEA geographies and play a critical role in expanding Diligent s reach through partnerships with VARs MSPs GSIs and advisory firms.

• Lead coach and develop a high‑performing EMEA Partner Sales team of 5 people fostering collaboration accountability and excellence.
• Define and execute the regional partner strategy in alignment with Diligent s global GRC growth objectives.
• Recruit onboard and enable new strategic partners to expand market coverage and accelerate revenue.
• Manage and grow existing partner relationships ensuring joint success through business planning enablement and co‑selling.
• Drive partner‑sourced and influenced pipeline growth by developing joint go‑to‑market initiatives and partner programs.
• Collaborate closely with Regional Sales Marketing and Customer Success teams to ensure alignment and maximize partner performance.
• Track analyse and report partner performance metrics using data‑driven insights to optimize channel effectiveness.
• Represent Diligent in partner‑facing engagements events and executive forums across the region.

• 7 years of experience in Partner / Channel Sales Alliances or Business Development roles within SaaS or enterprise software ideally in GRC cybersecurity or risk / compliance markets.
• Proven success in building and scaling partner ecosystems across EMEA from the ground up.
• Demonstrated experience in partner recruitment enablement and revenue acceleration.
• Strong leadership background managing geographically dispersed teams.
• Deep understanding of EMEA channel dynamics including VAR MSP and GSI business models.
• Exceptional communication and executive influencing skills both internally and externally.
• Highly analytical and data‑driven comfortable using CRM systems (Salesforce) and KPIs to manage outcomes.
• Fluent in English; additional European languages are an asset (i.e German or French)
• Based in Europe with willingness to travel regionally (approx. 2540%).

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few.
• We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Internship, Data Warehousing, Adobe Flash, Database Administration, Logistics

Full Time

years

1

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV / AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies : Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation teamwork and a strong sense of community.