Customer Success jobs in United Kingdom

Join us at Boxed as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

• Owning Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
• Owning the technical relationship with clients, advising them on product capabilities and best practices for product success

Project & Delivery Leadership

• Driving end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
• Collaborating closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress

Technical Solutioning

• Translating business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
• Partnering with Product and Engineering to influence the future roadmap based on client needs

Governance & Reporting

• Setting up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
• Owning and managing the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

Continuous Improvement

• Capturing feedback and lessons learned from client engagements to feed into internal processes and platform evolution

• Experienced in a Technical Account Management role within FinTech, payments, or BaaS
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
• Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
• Ability to clearly and confidently explain current product capabilities and future roadmap
• Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
• Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures

• Experience working in a scale-up environment
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
• Familiarity with Open Banking standards and cloud-native architecture