Customer Onboarding Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 50,000 - 60,000; Full time

Job summary

A growing SaaS scale-up in the UK is seeking a Customer Onboarding Specialist to facilitate onboarding and training for their platform. This fully remote role offers a salary of up to £60,000, medical benefits, and equity opportunities. You'll lead customer onboarding programmes, help with CRM setup and workflows, and ensure clients quickly achieve value from the product. Ideal candidates will have 2–5 years in SaaS onboarding or related fields and a strong understanding of complex SaaS platforms.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental benefits

Equity options

Significant ownership as the second UK member

Opportunity for career progression

Qualifications

• 2–5 years in SaaS onboarding, CS, support, training or similar.
• Experience in complex SaaS platforms that are data-heavy.
• Strong understanding of CRMs, particularly HubSpot or Salesforce.
• Enjoy teaching and simplifying technical concepts.
• Comfortable in a small, fast-moving environment.

Responsibilities

• Lead customer onboarding programmes with typically short cycles.
• Help customers set up workflows, dedupe logic, and data processes.
• Run training sessions online for small groups and 1:1.
• Troubleshoot complex CRM/data challenges beyond basic support.
• Contribute to documentation and scalable onboarding processes.

Skills

SaaS onboarding

Customer Success

Technical problem-solving

CRM understanding

Training skills

Tools

HubSpot

Salesforce

Job description

Remote | Up to £60,000 | SaaS Scale-up | CRM Data

We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.

The Opportunity

This role sits at the intersection of onboarding, technical problem-solving and customer training.

You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this.

You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM / data scenarios and help customers reach early success fast.

What You’ll Do

• Lead customer onboarding programmes (typically short cycles across 4 sessions)
• Help customers set up workflows, dedupe logic, formatting rules and data processes
• Run 1 : 1 and small group training sessions online
• Troubleshoot moderately complex CRM / data challenges (not basic support)
• Escalate genuine bugs to engineering but be able to map out and understand what's happening
• Contribute to documentation, best practices and scalable onboarding processes

What We’re Looking For

• 2–5 years in SaaS onboarding, CS, support, training or similar
• Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
• Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
• Someone who enjoys teaching, coaching and simplifying technical concepts
• Comfortable working in a small, fast-moving environment

Success Looks Like

• Faster Time to First Value (Onboarding)
• Strong customer feedback (NPS / CSAT) - Support
• Confident, self-sufficient users
• Smooth internal handovers and documentation improvements

What You Get

• Salary up to £60,000
• Fully remote role (UK applicants only)
• Medical & dental
• Equity!
• Big ownership as the second UK team member
• Real progression into senior onboarding, CS, or product roles