Customer Success jobs in United Kingdom

• Customer Consultation & Solution Design: Partner with customers to understand AI use cases, data needs, and integrations, translating objectives into technical plans leveraging Optimizely AI (Opal).

• Lead Technical Deployments: Drive end-to-end configuration and deployment of Optimizely AI (Opal), interacting with Optimizely products and customer tech stacks via public APIs.

• Develop Custom Tools: Lead the technical design, development, and build of custom tools tailored to specific customer project requirements, to extend Optimizely's AI base capabilities and/or interface with external systems to achieve customer's goals.

• Technical Troubleshooting & Optimization: Provide expert troubleshooting, debugging, and performance optimization for deployed AI solutions to ensure stability and efficiency.

• Technical Training & Enablement: Conduct workshops and knowledge transfer for customer teams to effectively use, manage, and extend Optimizely AI (Opal).

• Cross-Functional Collaboration: Collaborate with Optimizely's Product, Engineering, and Customer Success teams to provide feedback and ensure alignment.

• Best Practices & Advocacy: Act as an expert on AI deployment best practices, advocating for customer needs while aligning with Optimizely's product capabilities.

We are seeking a highly skilled and customer-focused Senior Forward Deployed Engineer to be the technical bridge between Optimizely's innovative AI products and our enterprise customers. You will leverage deep technical expertise and communication skills to consult, design, build, and deploy AI-driven solutions that seamlessly integrate with Optimizely's platforms, enabling customers to harness the power of AI.

Experience: 5+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration.

• Retrieval Augmented Generation (RAG): Demonstrated experience with RAG architectures and building custom tools/applications for RAG workflows (e.g., interacting with vector databases, embedding services, prompt engineering).

• Prompting Proficiency: Strong prompting skills and understanding of best practices for optimizing AI model output.

• Programming Proficiency: Strong programming skills in JavaScript, TypeScript, Python for building integration layers, applications, and automation scripts via APIs.

• API & System Interaction: Expertise in interacting with external systems via public APIs, including CRUD operations.

• Business Analysis: Strong experience in analyzing business requirements and translating them into technical solutions.

• Problem-Solving: Exceptional analytical and problem-solving skills for diagnosing and resolving complex technical issues.

• Communication: Outstanding verbal and written communication skills to articulate complex technical concepts to diverse audiences.

• Customer Focus: Strong customer‑centric mindset, with proven ability to build rapport and drive success.

• Adaptability: Ability to quickly adapt to new technologies, product updates, and customer environments.

• Travel: Willingness to travel to customer sites as needed (up to 10%).

• Preferred Skills:

  • Data Integration: Proficiency in data integration, transformation (ETL), and data governance techniques for AI solution consumption.

  • Optimizely Product Knowledge: Experience with Optimizely products (CMS, CMP, Web Experimentation, Feature Experimentation, ODP).

  • AI Deployment Expertise: Practical experience deploying, integrating, and optimizing AI solutions in enterprise environments, including understanding data flow and system integration.

  • Consulting Experience: Experience in customer-facing engineering, solutions consulting, or technical pre‑sales roles.

• Education: Bachelor's or Master's degree in Computer Science, Engineering, or related technical field.

• Competencies: Adapting to Change, Championing Customer Needs, Communicating Effectively, Working with Ambiguity.

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. Join us and become part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Instagram: @optimizely