Technical Services Manager

Algolia, Inc.; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is looking for a customer-facing technical professional to engage with Sales Teams and enhance the evaluation of their solutions. The role requires 2-3+ years of relevant experience, strong software development knowledge in various programming languages, and excellent communication skills. You will be instrumental in assisting the sales process and developing custom solutions. Join a dynamic team dedicated to continuous learning and customer satisfaction.

Qualifications

• 2-3+ years of experience in a customer-facing technical role, ideally in SaaS.
• Previous software development experience in relevant programming languages.
• Great communication and superior organizational skills required.

Responsibilities

• Work with Sales Teams and prospects on evaluation of Algolia solutions.
• Assist in the Sales process including discovery, demo, and POC.
• Develop custom search applications leveraging Algolia tools and frameworks.

Skills

Customer-facing technical role experience

Software development: JavaScript, TypeScript, React

Software development: Java, Ruby, Go, Node, Python, Swift

Data formats and data transformation

Oral and written communication skills

Organizational skills

Job description

complex technical problems, and is energised by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You'll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence. You will also support our Professional and Expert Foundation offerings, acting as a technical owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment. Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as accurate time tracking, strong documentation habits, and ongoing knowledge sharing. If you're excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we'd love to meet you.

Responsibilities

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals with KPIs and effectively articulate Algolia's ability to meet them
• Assist in the Sales process including discovery, demo, Proof of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding
• Obsessed with solving customer problems

Qualifications

• 2-3+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End – JavaScript, TypeScript, React; Back-End – Java, Ruby, Go, Node, Python, Swift / Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and having the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Experience at a current stage and beyond ($150‑300 M+ ARR range, high growth, lots of change and building internal infrastructure)

Nice to Have

• A background in the search industry or e-commerce
• Specific knowledge in frameworks such as Magento, Shopify, Salesforce Commerce Cloud, commercetools, and alike
• Familiarity with emerging concepts in agentic AI systems (e.g., autonomous reasoning, tool use, or multi‑agent orchestration)
• Knowledge in Analytics, SEO
• Flexible Workplace Strategy