Customer Success jobs in United Kingdom

Build the Future of Learning

At McGraw-Hill, learning is at the heart of everything we do. For more than 135 years, we have partnered with educators, institutions, and learners to unlock human potential through meaningful, outcomes-driven education.

As an Academic Consultant (eBooks), you will help shape the future of digital learning across the region by expanding the adoption of McGraw-Hill’s eBook solutions. You will play a key role in driving sustainable growth across academic institutions, supporting their transition to digital-first learning while strengthening McGraw-Hill’s market leadership. Your work will directly influence how students and educators teach, learn, and succeed.

• Drive measurable growth in McGraw-Hill’s eBook revenue and market share across assigned academic accounts.
• Enable institutions to successfully adopt and activate digital learning solutions that improve teaching and learning outcomes.
• Build trusted, long‑term partnerships with academics, librarians, faculty leaders, and digital learning teams.
• Serve as a strategic advisor to customers, aligning McGraw‑Hill’s solutions with their evolving educational needs.
• Collaborate across McGraw‑Hill teams to deliver seamless, customer‑centric experiences from sale through implementation and ongoing usage.

• Own and grow eBook revenue within a defined territory, with accountability for achieving sales and sell‑through targets.
• Actively prospect and develop new academic customers, while expanding and retaining existing relationships.
• Engage customers through in‑person and virtual meetings, phone, and digital outreach, demonstrating a proactive mindset toward business development. This role has a strong emphasis on new customer acquisition and market expansion, alongside strategic key account growth.
• Identify and influence key decision‑makers, including faculty, librarians, department heads, and e‑learning leaders.
• Partner closely with territory consultants, account specialists, and channel partners to qualify opportunities and scale adoption.
• Coordinate with cross‑functional McGraw‑Hill teams (Sales, Product, Marketing, Implementation, Customer Service) to support pre‑ and post‑sale success.
• Ensure strong activation, engagement, and usage of McGraw‑Hill eBook solutions, a key indicator of customer success.
• Maintain accurate opportunity tracking and pipeline management in Salesforce.
• Travel within the territory as needed (up to 60%, depending on sales cycles).

• 5+ years of experience selling digital or technology‑enabled solutions, preferably within education or academic markets.
• Deep understanding of eBooks, digital learning platforms, and online educational solutions.
• Experience working with academic institutions and familiarity with their purchasing and decision‑making processes.
• Proven ability to consistently meet or exceed sales targets in a growth‑oriented environment.
• Strong relationship‑building, negotiation, and influencing skills.
• Self‑motivated, highly organized, and comfortable working independently in a fast‑paced environment.
• Willingness to travel within the assigned territory as required.

• Strong proficiency in Salesforce CRM and sales pipeline management.
• Advanced skills in Microsoft Office (Excel, PowerPoint, Word) for data‑driven presentations and reporting.
• Ability to confidently demonstrate digital learning and technology‑enabled solutions.
• Familiarity with Learning Management Systems such as Blackboard, Moodle, or D2L is highly desirable.
• Experience with SalesLoft or similar sales engagement platforms is a plus.

• We succeed by living our values and working in ways that reflect who we are:
• Customer & Market Focus – putting educators and learners first
• Driving with Data – making informed, evidence‑based decisions
• Partnering Across Teams – collaborating globally and locally
• Executing with Agility – adapting quickly in a changing learning landscape
• Ownership & Initiative – taking responsibility for outcomes

At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions.

You won’t just sell products; you’ll help shape how learning works in a digital world.