Customer Service Representative jobs in United Kingdom

Please note that this role will be exclusively working in the field visiting your customers - Monday to Friday

Do you have a passion for technology, experience of selling solutions to SME retail and or hospitality businesses in the Manchester region and looking for an opportunity to work with one of Europe’s technology leading solution providers within the payments industry?

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.

Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.

Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.

With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

As a member of the Client Acquisition Team in Viva.com, you will both self generate business opportunities and convert provided sales leads into customer appointments through to closing sales for payment card terminals and related merchant acquiring services through digital and face to face contact with new clients. You will be providing a first-class face-to-face service in the field, aligned to customer needs and acting as a trusted partner in a defined geographical region.

• Arrange business meetings with prospective clients, through self generated activities and sales leads provided to you;
• Evaluate data and information about the prospect, build rapport and business relationship by visiting and in person validating the prospect current needs in relation to Viva.com offerings;
• Always strive to maximize reach by obtaining referrals from existing client base;
• Opportunistically looking for new sales opportunities through networking, digital prospection and customer / area canvassing;
• Make a positive and compelling presentation of the products / services driven by your in depth understanding of the market and the product / services features / advantages for the specific prospect;
• Close by selling Viva.com products / services;
• Enter and update customer data / other useful information in the CRM system;
• Undertake all relevant training and refresh training as relevant to your role;
• Promote a team spirit and be able to learn from your colleagues;

• Expertise of B2B sales, selling solutions to SME retail and hospitality businesses at mid – senior level management;
• Track record of consistently achieving sales quotas in past positions;
• A good understanding of information technology, particularly web-based applications;
• Excellent presentation and negotiation skills;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation / sales skills with proven closing ability;
• Strong organizational and diary management skills;
• Resilient and persistent, able to handle objections;
• A results-driven approach and strong self-drive, along with the ability to work under pressure to achieve sales targets;
• Motivated to succeed, both personally and financially;
• A valid driving license and able to use your own vehicle for business purposes (expenses paid);
• Excellent use of English.

• Previous experience in banking sector and Card Terminals;
• Experience of demonstrating / selling technology driven solutions;
• Understanding of financial products / services features and advantages.

• Sales bonus of upto 18 monthly salaries per annum based on individual and company performance;
• Private medical health insurance;
• Car / Mobility allowance (for use of own vehicle);
• Mobile phone and laptop allowances;
• Fuel and parking expenses;
• We work in an open, transparent working environment that actively promotes ingenuity and team work;
• You will be fully trained and continuously supported;
• Working in an international Fintech company with a large cultural diversity;
• A fast paced and collaborative working environment;
• Motivated and dynamic colleagues;
• Work with the latest in payments acquiring technology;
• Opportunity to grow progressively in your domain;