Customer Service Representative jobs in United Kingdom

Job summary

A recruitment agency in Leeds is seeking a Temporary Customer Service Advisor to respond to customer inquiries via calls and emails. This role requires a strong customer service background, communication skills, and the ability to multitask in a busy environment. Candidates should be able to manage customer records accurately and resolve issues promptly. This office-based position offers competitive hourly pay and the potential for future opportunities based on performance.

Benefits

Qualifications

• Experience in a customer service role is essential.
• Good communication and interpersonal skills are necessary.
• Must be proficient in CRM software or similar systems.
• Ability to prioritize tasks in a fast-paced environment.
• Requires problem-solving skills and customer focus.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Maintain customer interaction records accurately.
• Resolve customer issues promptly.
• Collaborate with team members effectively.
• Provide accurate product information to customers.
• Escalate complex issues to the appropriate department.