Customer Service Assistant

Furness Building Society; Millom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local financial institution is seeking an enthusiastic individual for a role in their Millom branch. The position requires exceptional customer service skills and the ability to promote various products through multiple channels. Candidates should possess at least five GCSEs, including Maths and English, along with excellent communication abilities. The role includes a diverse benefits package, emphasizing community engagement and professional development.

Benefits

Minimum 25 days holidays plus Bank Holidays

Competitive pension with up to 10% employer contribution

Comprehensive benefit package

Qualifications

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Strong communication and interpersonal skills.
• Ability to work independently and make informed decisions.

Responsibilities

• Provide exceptional service to members through various channels.
• Promote Society’s products and services across all platforms.
• Collaborate with colleagues ensuring compliance with standards.
• Identify and support local community events.

Skills

Excellent communication

Interpersonal skills

Independent decision-making

Education

Minimum of five GCSEs including Maths and English

Job description

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training. We are committed to building a diverse workforce and will consider all applicants.

In this role you will

• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.

What you will bring

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

What you can expect from us

• Minimum 25 days holidays, plus Bank Holidays, Birthday Holiday, Celebration Day, Moving House Day.
• Competitive pension with up to 10% employer contribution.
• A comprehensive benefit package.

This role will be based at our Millom branch; you may be required to support our wider branch network when required.