Customer Service Assistant - Orpington

Office Angels; City Of London; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is looking for a dedicated Customer Service Assistant to join a vibrant team in Orpington. This role involves engaging with customers, providing product information, and processing applications. Candidates should have a strong background in customer service, excellent communication skills, and proficiency in MS Office. The position offers a permanent contract with an annual salary of £26,000, working Monday through Friday from 9am to 5pm. Apply now and help make a positive impact!

Qualifications

• Strong background in customer service required.
• Ability to remain calm under pressure.
• Flexibility to adapt to workload fluctuations.

Responsibilities

• Engage with customers to provide product information.
• Build relationships by answering queries about new products.
• Process new business applications and ISA transfers.

Skills

Customer focus

Excellent communication

Attention to detail

Proficiency in MS Office

Time management

Interpersonal skills

Job description

Customer Service Assistant

🌟 Join Our Team as a Customer Service Assistant! 🌟

Are you a proactive and customer-focused individual ready to make a meaningful impact? If so, we have an exciting opportunity for you!

Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant team in Orpington. 🏦 They help the police community save, invest, and protect their finances in a way that's tailored to their unique needs.

Position Details

• Hours: 9am - 5pm
• Days: Monday - Friday
• Contract Type: Permanent
• Annual Salary: £26,000
• Location: Just a 14-minute walk from Orpington train station 🚉

Key Responsibilities

• Engaging with customers and prospects to provide product information and support throughout the application process
• Building strong relationships by answering queries about new products and renewals 🤝
• Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
• Handling inbound and outbound calls with professionalism and accuracy 📞
• Maintaining detailed records through data input and correspondence scanning
• Collaborating with the Field Team to enhance knowledge of the Police affinity group
• Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

What We're Looking For

• A strong background in customer service
• Excellent communication skills and the ability to remain calm under pressure
• Strong attention to detail and proficiency in MS Office
• A results-driven mindset with exceptional time management skills
• The ability to adapt to workload fluctuations and work effectively as part of a team🚀

Key Soft Skills/Behaviours

• Customer-focused with a keen understanding of their needs
• A self-starter who is organised and forward-thinking
• Good interpersonal skills to support both customers and colleagues
• Passionate, positive, reliable, and enthusiastic ✨
• Ability to use initiative and influence effectively

How to Apply

If you're excited about this opportunity and ready to make a difference, please submit your application today! Alternatively, you can email your CV to [e-mail]. 📧

Let's make a difference together! Join us in providing exceptional service and support to our valued customers! We can't wait to meet you! 🌈

Office Angels is an equal-opportunities employer and a business that respects diversity. Please let us know if you require reasonable adjustments at any stage.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.