Customer Service Representative jobs in Großbritannien

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Location

Wigan

Job Family

Job Type

Full Time

Posted Date

24-Sep-2025

Join our Field Sales Representatives team at Virgin Media O2, where you’ll be the first point of contact for customers, delivering exceptional service and introducing them to our leading broadband, mobile, TV, and connectivity products and services. Sales experience isn’t essential—what matters is your drive, enthusiasm, resilience and ability to connect with people.

What you’ll be doing

You’ll be working door-to-door, visiting potential customers at their homes, and occasionally small businesses, to introduce them to the benefits of Virgin Media O2. As a face-to-face sales role, you’ll be approaching people who may not be expecting you, making it perfect for someone who is outgoing, proactive, and skilled at building connections with new people. This role requires someone who enjoys being outdoors, remains upbeat and driven to hit sales targets, and can confidently handle challenges like rejection and working in all weather conditions.

Training

In your first three weeks, you’ll attend training from 9:00 am – 5:00 pm, Monday to Friday, which includes self-led learning and in-office sessions with your manager.

Working hours

• Full-time: 37.5 hours per week

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

• A full UK driving licence.
• An ability to work shifts that are typically between 12:00pm and 8:00pm.

• You will enjoy working outdoors and engaging with people.
• You will have a positive, can-do attitude.
• You will be self-motivated to achieve sales targets and resilient in the face of rejection.

• Base salary of £25,000.
• Top earners make £50,000-£70,000 with uncapped commission.
• A company car.
• 25 days annual leave, UK bank holidays, and your birthday off to treat yourself. Plus, the option to buy and sell 5 days' leave, to suit your personal needs.
• Pension scheme (up to 10% match), BUPA medical cover, healthcare plan, and life assurance.
• Tools, rewards, and support to help you thrive in your career.
• A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave, and carers leave.
• As well as the benefits (check them out here ), we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters.

• Following your application, you will receive a link to complete an online video assessment.
• If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more depth and give you a chance to ask any questions.
• From here, you will be booked in for an online competency-based interview with one of our assessors.
• Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team!

If you have any specific support needs throughout the process, just let a team member know and we will happily tailor accommodations to make sure you have a smooth and inclusive experience. Your comfort and success matter to us. Thanks for your patience and for showing interest in joining us at Virgin Media O2!

Your career with Virgin Media O2 starts here!

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