Leisure Sales Manager

Flow Sports Personnel Ltd; Alton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operation in Alton is seeking a Membership Manager to lead a busy team and expand membership. Responsibilities include supporting Membership Advisors, developing customer service excellence, and managing performance. Ideal candidates will have experience in membership or sales management and possess excellent communication skills.

Qualifications

• Experience in membership management, sales management, or consultancy.
• Proven ability to motivate and develop a sales team to achieve success.

Responsibilities

• Provide line manager support to the Membership Advisors to maximise opportunities.
• Lead the team to develop conversion from users to members.
• Ensure excellence in customer service.

Skills

Membership management

Sales management

Excellent communication

Motivating a team

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are recruiting for a Membership Manager. Based in Alton, you will lead a busy team and take an active role in growing membership at their site.

Responsibilities

• Provide line manager support to the Membership Advisors to maximise opportunities and achieve KPIs and targets.
• Line management and regular performance monitoring in line with spirit values.
• Lead the team with the philosophy that "everyone's a member" and develop conversion from users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all facility aspects and customer needs.
• Ensure administration and systems are up to date and compliant.

Qualifications

• Experience in membership management, sales management, or consultancy.
• Excellent communication skills to liaise with external and internal customers and staff.
• Proven ability to motivate and develop a sales team to achieve success.